eBay

supersaleshere · ‎10-24-2024

When I try to pay for a listing I purchased, I get the Security Measure page and get unlimited Captchas on Chrome. I can pay if I sign in on Edge??????????????????

tobaccocardyahoo · ‎10-24-2024

If Chrome does not work, Edge might not work either (the same engine). Try Firefox.

eburtonlab · ‎10-24-2024

Repeated Captcha requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.

Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:

https://www.whatismybrowser.com/

Try using a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies in your original browser.

Try an alternative link to sign in to rule out an issue with a particular link:

https://signin.ebay.com/ws/eBayISAPI.dll

Try temporarily disabling your ad blocker to see if that makes a difference.

If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.

Or try using the eBay app.

If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.

supersaleshere · ‎10-24-2024

It did not have anything to do with above. It resolved itself after I posted this. I did nothing but leave it for a few hours.

ltldpr · ‎10-25-2024

@supersaleshere wrote:
It did not have anything to do with above. It resolved itself after I posted this. I did nothing but leave it for a few hours.

That's similar to what happened when I tried to create a new account.

I tried Chrome & Edge. Both had their own issues.

After a few hours, I had a new account (maybe due to a combo of both browsers because I couldn't get past the captcha loop in Chrome, but it transferred my name & email address to Edge which didn't let me get into my account to set up and/or verify phone, email, pay info).

Took about an hour and a half, but eventually it was normal and I have another account that works just like it should.

I wonder how many people give up after trying to pay or create an account but experience what we did.