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Can't feedback on seller wo feedback on item

I was ready to give feedback on the seller because they were helpful but I haven't had a chance to use the product yet so I didn't want to feedback on that, but now when I just go to purchased items and try to give feedback it insists I give feedback on both and the Submit button is grayed out until I do. Makes no sense. Should be changed.

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4 REPLIES 4

Can't feedback on seller wo feedback on item

You should be able to leave feedback for the seller without adding a star rating for the product. At least that is the way feedback works for me.

Message 2 of 5
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Can't feedback on seller wo feedback on item

I just leave feedback for the seller and skip everything else that's optional.

Message 3 of 5
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Can't feedback on seller wo feedback on item

While the text next to the comment box encourages a product review, whatever you type will appear on the seller's feedback page and can be about the seller/transaction, not the product.

 

eBay required a star rating for products last year, but rolled it back because of problems like yours (haven't used the product yet).

 

If you're still running into this problem, can you post a screenshot @njem ?

Message 4 of 5
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Can't feedback on seller wo feedback on item

And eBay gives you 60 days to leave feedback.  Plus it's optional/voluntary, not mandatory/required.  

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