Can not get in to messages

[buddyguy88]

The entire page looks different and I can see the messages but can not click/touch anything to read them. Started a few hours ago on android Google chrome. Tried different browsers, signed out, cleared cache nothing works. Tried ebay.ca same thing. It clearly is a ebay problem but can not find a way to talk to them other than this.

[eburtonlab]

If you are using a mobile browser, can you see your messages if you tap the left facing arrow in the box in the upper left of your Message page where it says "Messages" at the top?

[buddyguy88]

@eburtonlab 

I answered you about this in another post. I can see the messages but can not tap on them and read them. 

[eburtonlab]

I replied in the other thread as well, but for anyone who has not seen that thread:

The problem seems to be with mobile browsers.

I can still read messages using a desktop browser or the eBay app.

[buddyguy88]

@eburtonlab 

Well is it going to be fixed or are mobile browser users just out of luck?

[wastingtime101]

A lot of people are having problems with messages. Click the ? icon on the lower right of the page, then near the bottom of that pop up select the option to file a tech report. (If on the app you can shake to report.) The more people reporting, the higher priority it gets from eBay.

In the meantime, you may have luck using the app instead of a browser or vice versa.

[eburtonlab]

@buddyguy88 

Well is it going to be fixed or are mobile browser users just out of luck?

You will have to ask eBay about that.

In a browser, use the "?" icon in the lower right of most eBay pages to report an issue.

In the mean time, use one of the workarounds:

Use a browser on a desktop computer, or the eBay app on a mobile device.

Or, if you have eBay messages forwarded to your email, try replying directly to the email, not using the blue reply button in the message.