eBay

iprefervintage · ‎09-05-2018

This is not the first time Ebay has under estimated the shipping cost on calculated shipping. This is not acceptable. Please fix.

Anonymous · ‎09-17-2018

@iprefervintage wrote:

This is not the first time Ebay has under estimated the shipping cost on calculated shipping. This is not acceptable. Please fix.

Hi @iprefervintage, additionally, I wanted to add that in the process of investigating this further I found that you are currently offering shipping discounts to your buyers so you will consistently see a higher charge when purchasing the label than what the buyer pays to you. This is how you have your account set up, but you can make changes if you would like: go into your Account Settings under Shipping Preferences and select Edit next to Offer Carrier-Specific Discounts. From there, you can deselect the checkboxes next to the carriers you no longer wish to pass along a discount for or check the I do not want to offer carrier-specific discounts option at the bottom of the list. You can learn more about this process by visiting our help page on Shipping Discounts.

berserkerplanet · ‎09-17-2018

>>you are currently offering shipping discounts to your buyers so you will consistently
>>see a higher charge when purchasing the label than what the buyer pays to you.

WHAT??? @Anonymous

When discounts are passed to buyers, buyers pay the same discounted rate that sellers do for the labels (within pennies for FedEx and exactly the same amounts for USPS).

Response to your previous post: FedEx has nothing to do with anything posted in this thread.

The only issue here is that the eBay listing calculator used the WRONG BILLABLE WEIGHT and undercharged the buyer.

Anonymous · ‎09-17-2018

@berserkerplanet wrote:
>>you are currently offering shipping discounts to your buyers so you will consistently
>>see a higher charge when purchasing the label than what the buyer pays to you.

WHAT??? @Anonymous

When discounts are passed to buyers, buyers pay the same discounted rate that sellers do for the labels (within pennies for FedEx and exactly the same amounts for USPS).

Response to your previous post: FedEx has nothing to do with anything posted in this thread.

The only issue here is that the eBay listing calculator used the WRONG BILLABLE WEIGHT and undercharged the buyer.

Hi @berserkerplanet:

1) When discounts are passed on to buyers, this can lead to a difference between what the seller pays for the label and what the buyer has paid. When this has occurred, it would working as designed and the seller would need to decide if they wish to continue passing along discounts to their buyers.

2) FedEx is absolutely related to the topic of this thread and my repeated recommendations to contact FedEx about the discrepancy in measurements is for the OP's specific package dimensions. FedEx recorded a much smaller package being received with a significantly lower shipping charge than what the OP was shown at the time of label creation. This is valuable insight for a seller to review, as accurate measurements are important for shipping cost estimates.

3) FedEx shipping charges are assessed to the seller's invoice once FedEx has received the package. The estimated costs at the time of checkout, the time of label creation and the eventual time of the charge being applied to the invoice can vary for a number of reasons.

4) I have had the information for this specific transaction reviewed and it was not related to incorrect billable weight being used.

At this time I need to remind everyone that while conversations on the boards are often times passionate and may become heated, we do still expect posts to adhere to our Community Guidelines.

nobody*s_perfect · ‎09-18-2018

@Anonymous wrote:
... 1) When discounts are passed on to buyers, this can lead to a difference between what the seller pays for the label and what the buyer has paid. When this has occurred, it would working as designed and the seller would need to decide if they wish to continue passing along discounts to their buyers.....

I don't see how that could happen. Could you give an example?

itsnot4nothing · ‎09-18-2018

I would like to see an example of that too!

I'm having the same problem. Today, eBay charged the customer 11.25 on a shipment that cost me over $18.00! It's not the first time either. How would I pass eBay discounts to the buyer?

I'd love to find how this happens so if I'm doing something wrong, I can fix it.

berserkerplanet · ‎09-18-2018

>>eBay charged the customer 11.25 on a shipment that cost me over $18.00!

Your issue is not the FedEx Ground issue in this thread, based on looking at the recent sold listings for itsnot4nothing.

It's not the Tunic that ships FCP, and probably not the Pyrex Bowls that shipped Retail Ground (there is no $11.25 charge for retail ground in the tables, Retail Ground Parcel select bugs are not a thing, and normal dimensions are not a factor), so guessing it is the Percolator shipping Priority Mail, and likely a dimensional weight issue (neither of the cost numbers you mentioned apply to Priority either though).

Start a new thread with the item number, the actual weight and dimensions of the package, the weight and dimensions you had in the listing, what USPS service, exact amounts buyer was charged and you were charged, and your issue can be looked at in detail.

You are not passing discounts to buyers (more money for you).

If you want to pass USPS and/or FedEx and/or UPS discounts to buyers, which can make your items more attractive in search due to lower shipping costs, change your global site setting for carrier specific discounts:
https://www.ebay.com/ship/prf/carrier
(the "Offer eBay-negotiated discount rates" options)

Those changes should immediately apply to all you listings unless there is a gremlin latched onto a particular listing, and it is an all or none setting - not per listing.

driftingroots · ‎03-16-2019

Have you ever found out how to fix the shipping with ebay? Today it happened to me. They undercharged the customer and expect me to eat the difference. I even doubled the weight of the item and they still undercharged them. I usually do free shipping so I never had to deal with this issue, but now I might have to start charging a flat rate. Any thoughts?

nobody*s_perfect · ‎03-16-2019

When setting up the shipping calculator, there are two separate drop-down menus: One for "Service" and one for "Package type." If the second menu is set up for "Letter" or "Large envelope" then that's what your buyer will be charged for, even if you choose "First Class package" from the drop-down menu for service. In the case of your hat, the listing was set up to charge for postage for a 10-ounce Large Envelope, not for a package.

catthatter · ‎04-02-2019

Yes! Omg, I thought I was the only person having an issue! For three of my items within the last three weeks eBay has charged me MORE to print a shipping label than what it charged the customer for shipping. Thus I have lost money on shipping by almost $2 for each item. I actually called eBay today and they tried to tell me that I'm classifying my items wrong (large envelope versus package). That makes no sense because regardless of how I classify them, the information does not change between the time shipping is calculated for the customer, when the customer pays, and when it is calculated to print and charge for my label. Seriously, what the hell is going on?! So frustrated right now!

berserkerplanet · ‎04-02-2019

>>Seriously, what the hell is going on?! So frustrated right now!

Most likely eBay CS finally got one right and you had the package wrong option (large envelope) in the listing.

See post 23 right before yours that explains it. That is the reason 99.9% of the time.

There is nothing wrong with the eBay shipping calculator.