09-05-2018 06:23 AM
This is not the first time Ebay has under estimated the shipping cost on calculated shipping. This is not acceptable. Please fix.
Solved! Go to Best Answer
09-17-2018 02:31 PM
09-05-2018 12:11 PM
Did the listing include the same dimensions that are shown on the calculation page?
What are the zip codes for seller and buyer?
09-05-2018 11:49 PM
The $80 "other charges" is a FedEx "Oversize Charge" and does apply to that package based on the L+G criterion: L+G = 58"+2(34"+6")=138" > 130" threshold.
It is also subject to a $12 Additional Handling surcharge since the longest side is longer than 48" AND second longest side is longer than 30", but FedEx waives that surcharge when oversize surcharge applies.
Dim weight = 58x34x6 / 166 = 72lb but the Oversize state means it ships at 90lb base rate
Any Delivery area surcharge would appear as other charges, and there isn't anything else that gets rolled into the transportation cost other than Fuel and Residential Delivery surcharges in this case.
FedEx Ground Fuel SC rate = 6.25% (since mid June), and Oversize charges are being included in the Fuel Surcharge computations, so working backwards, we are looking for a base rate around
$80+$56.85 / 1.0625 - $80 - $3.60 = $45.20
Base rate for 90lb to zone 4 is $45.86 which is not the $45.20 amount but is close enough (eBay seems to use "made-up" fuel surcharge numbers)
Approaching this by lashing up a "print another label" on one of mine results in exactly the same numbers as OP's label for a shipment to zone 4, with a base rate of $45.86 and a Fuel Surcharge amount = $7.39
[At the correct 6.25% Fuel SC rate, the Fuel SC should be ($45.86 + $3.60 + $80) * 0.0625 =$8.09 At 6% we get $7.77 and at 5.5% we get $7.12. Always seems to be the case and no pattern is obvious]
Anyway, looks like an oversize 12lb package to a zone 4 destination.
The buyer paid $116 which is a bit less than the actual label cost after discounts of $125.61 I'm vaguely recalling that I reported an issue with FedEx oversize issues earlier this year, with the calculators not properly calculating amounts for oversize shipments when determining amount buyer pays. Have to go find it.....
https://community.ebay.com/t5/PowerSeller-Business/Can-anyone-suggest-a-way-for-me-to-lower-my-shipp...
Here is the text of my post there for those of you that don't/can't access the PS board (I'll be barred myself in a couple of weeks when evaluations come in on the 20th due to no sales to maintain PS status. Guess I won't even be able to look at or refer to my old posts like that one after that. )
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I don't do UPS, but will show you the FedEx breakdown.
104x11x5 item has an eBay FedEx Dim weight of 104x11x5/166=35lb (which will turn out not to matter along with the actual weight)
Length+Girth = L+G = 104 + (11+11) + (5+5) = 136 in
It hits 2 criteria for $80 oversize surcharge (L > 96 " and L+G > 130"), and as OS rates at 90lb min billable weight.
Base rate for FedEx Ground/Home Delivery for 90lb is $40.20 to your own zone and $73.55 to zone 8 (California).
With the current 5.5% Fuel surcharge, $3.60 Residential Surcharge, and the $80 oversize charge added in that comes to $126.21 to $161.39 which are undiscounted, list rate amounts (what you would pay with a standard FedEx account at FedEx.com Note that these are NOT counter/retail rates which are even higher)
eBay offers sellers pretty good discounts* (up to 40% or more at times) on FedEx shipping. Those above undiscounted amounts become $120.22 to $146.78 if shipped via eBay FedEx shipping (or via an eBay linked FedEx account)
*discounts are only on transportation costs (base rate, Res Sc, etc) and don't include additional charges like the $80 OS surcharge
That is about as good as it gets for something that long. USPS won't touch it at all (L+G>130")
If you can get better negotiated UPS rates that would be the way to go.
The sellers in Texas with free shipping? One advantage they have is the more central location. Fewer destinations are zone 8 from there. Other than that no idea. They must be losing money - there is no magic $30 or $50 or even $70 shipping for an item like that.
Maybe they did quick quotes, used the 30lb weight as the shipping criterion, and didn't enter the dimensions (I'm always amazed at how few people understand the terrible impact that volume, length, and size in general have on shipping these days.)
I suspect both those sellers are going to get rude awakenings.
New eBay FedEx Ground Shipping Calculator Bug That Turned Up Here
The eBay estimating calculator (http://www.ebay.com/shp/Calculator) came up with $101.11 to $124.22 which are completely wrong amounts and too low. Unfortunately, that's the same calculator that produces search result and listing amounts and charges the buyers.
The estimating calculator is ignoring the OS 90lb min billing weight change that occurred on 1/22/18, going by the old pre-1/22/18 criteria where greater of actual or dim weight is used, and is using the dimensional weight of 35 pounds to compute the base rate.
(roughly checked by looking at the differences in base rates for dim weight of 35lb and 90lb billable weight, the difference between the results produced by the calculators, and adjusting with the approx 25% discount that was applied - numbers check to +/- $1)
Which is wrong. That means buyers would be undercharged, in this case by approx 15%. We have another FedEx shipping calculator bug here trinton@ebay
Oversize Charge
An oversize charge applies to packages that exceed 96 inches in length or 130 inches in length and girth. Rating will be based on the greater of the package’s actual rounded weight or dimensional weight, subject to a 90-lb. minimum billable weight.
Effective Jan. 22, 2018. Prior to Jan. 22, 2018, an oversize charge applies to FedEx Express packages that exceed 108 inches in length or 130 inches in length and girth, and FedEx Ground packages that exceed 130 inches in length and girth. Rating will be based on the greater of the package’s actual rounded weight or dimensional weight.
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Yep, estimating calculator comes up with $116, which is what would show in search, the listing, and be charged to buyer. It appears that that bug from March 2018 was not fixed. Calculator is ignoring the 90lb min billable weight consideration when a package is oversize.
Specifically, it ignored the 90lb minimum billable weight, and incorrectly used the 72lb dimensional weight instead.
Base rate for 72lb to zone 4 is: $33.88, so total amount should be approx:
($33.88 +$80 +$3.6) * 1.0625 - 0.25 * $33.88 = $116.35 which is pretty darn close to the $116 buyer was charged.
OP is entitled to a $9.61 credit from eBay for their mistake. @trinton@ebay @iprefervintage @dtexley3
09-07-2018 09:47 AM
@Anonymous BZ's page doesn't look like it worked correctly.
09-07-2018 01:16 PM
@iprefervintage wrote:
This is not the first time Ebay has under estimated the shipping cost on calculated shipping. This is not acceptable. Please fix.
Hi @iprefervintage, I will get this passed along to our shipping team to review for potential improvements. Additionally, I looked into this and can see that the cost of the label ended up being significantly less than what was initially quoted as the weights and dimensions that differed from what was in your listing details. I recommend you touch base with FedEx on the measurements they recorded when they received the package so you can make any necessary adjustments to your package dimensions in the future.
09-07-2018 09:18 PM
OP, @iprefervintage
I assume this was the sailing ship painting 223096158476
That listing shows $140.95 to me here in California (zone 8 relative to you). The actual label would cost $147.83, which is $6.88 more than the listing calc shows.
Base rates, based on billable weight, along with the difference in Fuel Surcharge amounts and eBay discounts on those base rates are the only things driving a difference in cost here.
We need to look at the difference between the base rates, including Fuel surcharges that applied and eBay discounts to see if it matches the observed $6.88 total difference
Label base rate is $73.55 which is the amount for 90lb to zone 8 (from the FedEx tables)
Listing base rate is $64.98 which is the amount for 72lb to zone 8 (from the FedEx tables)
Diff = (1 + FSC - eBayDisc) * (BR2-BR1) = (1 + 0.0625 - 0.245) * ($73.55 - $64.98) = (0.8175) * ($8.57) = $7.01
Difference is $7.01 - within 13¢ of the actual difference between the calculated amount and the label amount (there is an approx 7¢ shift in amounts for every 1/10% variation in discount rate ie: from 24.5% to 24.6%, so the 13¢ is pretty close. And fuel surcharge amounts aren't always what they should be depending on the phase of the moon)
* used 24.5% eBay discount derived by working backwards from the actual label base rate and the label discount amount. The label flow shows 25% but that is a rounded display number. Discount rate on the listing calcs may not be 24.5% but may be 24.4% or 24.6% (it is based on base rate $ amounts and other things), but using 24.5% is close enough for this exercise
OP couldn't have changed the dimensions between the listing and the label anyway because the only changes that would matter would make it NOT oversize, in which case the $80 surcharge would go away, which would bring the amount down to the around $65 instead of $148 to me here in zone 8, and that isn't the case.
As I said before, the amount the listing calculator is showing IS the amount that would result if the calculator ignores the 90lb minimum weight due to being oversized and uses the wrong 72lb dimensional weight instead.
From what I can see from here on the outside, there may be nothing wrong with the numbers you had in the listing, and this was an eBay fail. The actual numbers will prove one way or another.
OP, please go through the motions of a "sell similar" on that sold listing and post the weight, dimensions, and handling charge numbers that are there, along with the zone it was shipped to (or your zip and the buyers zip).
09-09-2018 05:48 PM
The numbers you see in the image ARE the numbers that were listed in the original listing.
09-09-2018 05:58 PM
There is nothing for the members to fix. This is an Ebay glitch.
When listing I enter my dimensions and weight. The system is suppose to calculate cost based on the numbers provided. If I error when I list I have no problem eating the difference. But I have a problem eating cost when ebay's system fails.
09-09-2018 09:27 PM
09-10-2018 08:39 AM
@Anonymous There is a shipping calculator bug here as pointed out by BZ. It's been reported in at least one other thread as well. eBay is not correctly adding the oversize surcharge on items that exceed dimensions on one side.
09-10-2018 01:12 PM
@iprefervintage wrote:
The numbers you see in the image ARE the numbers that were listed in the original listing.
Hi @iprefervintage, sorry for any confusion - I am passing along this example for review, and I understand that the listed numbers are what was originally in the listing. I recommended you contact FedEx regarding any possible discrepancy as the numbers that they measured are different from what you included and resulted in a signficantly lower price being assessed. While we will work to correct any errors in our calculations, you may also have adjustments you can make on your end to ensure your measurements are aligning with Fedex's.
09-16-2018 05:37 PM
Contacting Fedex will do me no good. Ebay is considered the customer when Fedex order are placed through ebay. I've been down that road.
09-17-2018 03:57 AM
09-17-2018 04:07 AM
Hi @Anonymous.
Would you please review @berserkerplanet's post here: Message 9 .
Apparently, the problem is that beginning in Jan 2018, Fedex changed to a 90 lb minimum weight charge for oversize packages. However, the eBay program has not been changed to account for this. The eBay program is still using either the actual weight or the dimensional weight. If this is less than 90 lbs, then the buyer is not charged enough to pay for the actual shipping charges.
So this is not a Fedex issue, and contacating Fedex will not help. The problem is a mistake in the eBay algorithm that is used to calculate the shipping charge for the buyer.
09-17-2018 01:42 PM
@berserkerplanet wrote:
Argghh!
This isn't a FedEx problem in any way shape or form, and you are correct - FedEx will do nothing for you. They (hopefully) charged you the correct* estimated amount from the shipping label flow (if not that is a billing problem and another issue entirely)
*the amount on the label and what FedEx should charge you is the correct amount for that package.
The problem is eBay and what they are charging the buyer. Has nothing to do with FedEx (unless eBay is using FedEx APIs in their calculator in which case it is still eBay's problem and not the seller's).
The eBay calculator has had this bug since January and is undercharging buyers when a package is oversize as I explained in detail above.
Hi @berserkerplanet & @iprefervintage, as we have discussed I am passing along this issue to the appropriate teams for review and a fix for the calculation issues on our end. At the same time I am advising that FedEx be contacted because of the differences between the measurements provided in this listing and the measurements that FedEx assessed. A seller providing one set of measurements when they list and FedEx recording a different set of measurements is not an eBay issue and could lead to problems depending on the package size. This is a general question for FedEx customer support and would not be impeded in any way by the label having been purchased from the eBay site. It is a separate suggestion based on what I have seen while investigating the reporting calculation errors.
To reiterate, the issue reported is being investigated. Aside from that, it may be in your best interest to speak to FedEx about the discrepancy between the measurements you provide in a listing and the measurements that FedEx records.