Buyers Unable to Bid and/or Pay "Glitch"

[byersbuyer]

We are all aware of the numerous "glitches" that we have all been experiencing, but I was informed of a new one from some of my buyers this week and yesterday:

1. Buyers are unable to place bids on active items.
2. Buyers are unable to pay for items they won when going from eBay to the PayPal side.

• I called PayPal about this and they said it was eBay's fault.

3. I also had problems last night trying to print a shipping label from both the eBay side or PayPal side - System Unavailable or Unable to Print Shipping Label.  I informed the buyer of the problem and said I would work on it all night since I'm one of the few sellers that ship on Sundays (today), so now my eyelids are hanging below my belly button from lack of sleep but I finally got the shipping label.

I have another buyer who is unable to get through to pay at all, and I'll have to make other arrangements.

Has anyone else experienced the problems (#1  and 2) listed above?

[dtla_fitness_depot]

I have not had a single sale since midnight last night when normally I have at least 10 items sold by this time of day.  What is going on with Ebay today?

[byersbuyer]

I'm beginning to wonder if they are blackballing me on purpose.  At least I'm making sales locally.  All the retail stores are giving my name out so I can bypass eBay since it's not working now anyway, but I'm still losing money (and so are they). 

[camp_and_cottage_collectibles]

I've been having problems trying to pay my sellers. It has something to do with the shopping cart. Somebody please set me straight if i'M wrong but shouldn't we be able to combine a BIN with requesting an adjusted invoice? I am talking about committing to buy first.  I keep getting Error No. 80000. I called eBay customer service and was told there is no such thing as Error No. 8000. I'm not blind; I know what I see.  I gave up finally and paid seller in full and she was kind enough to issue me a partial refund. 

[cutefunstuff]

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@camp_and_cottage_collectibles wrote:

I've been having problems trying to pay my sellers. It has something to do with the shopping cart. Somebody please set me straight if i'M wrong but shouldn't we be able to combine a BIN with requesting an adjusted invoice? I am talking about committing to buy first.  I keep getting Error No. 80000. I called eBay customer service and was told there is no such thing as Error No. 8000. I'm not blind; I know what I see.  I gave up finally and paid seller in full and she was kind enough to issue me a partial refund. 

---

As long as the seller does NOT require immediate payment for buy-it-now, then you should still be able to just "commit to buy" items individually and then message the seller to request the combined invoice.  This comes in handy when the shopping cart is not working correctly.  

If the cart isn't working, then it's best to ALWAYS ask the seller first if they give partial refunds.   There are too many buyers running around paying in full, then trying to get the seller to give them money back if they want to keep the sale.   You got lucky, dont expect all sellers to do that and don't hold it against them if they don't.  Buyers don't always seem to always understand that the price they agree to pay is a contract. 

[cutefunstuff]

On that note, if a seller offers combined shipping through the cart, the button for "request total from seller" is disabled, at least on the classic site. That is so buyers can't get more discounts on top of what the seller is already offering.

More often than not, buyers may actually have to message the seller (or use the "ask seller a question") to let them know they have unpaid items to be combined, if the seller offers combined shipping in the first place. Then seller can manually combine the unpaid items in to a single invoice. Buyer then pays. Simple process yet so many don't message the sellers or don't know how, especially mobile users...smh

[byersbuyer]

I often message the sellers for that reason and thanking them for the purchase.  This way it clarifies things.  Many buyers do get confused, as you said about paying, so if you can catch them before they pay, it helps avoid having to issue a full or partial refund.

[whiteoakal]

I have a buyer who cannot place a bid on an item ending today. He has tried a bunch of times and it always says my Paypal account is not linked to Ebay. I beg to differ. It certainly is linked. I checked on that and everything else I could think of. The prospective buyer has a 100% positive feedback record, so that's not the issue. Now that I see other people are having similar problems today I will tell him this. Can re-list so he can buy when the problem is fixed. Should I also call Ebay?

Thanks.

-Alice

[karlinfarm]

Hello Whiteoakal, Sorry to hear you and other members are having that problem. You can use the "Help & Contact" link at the top or bottom of this page to contact eBay. Be sure to save your 'ticket' number they give you for easier reference to your problem.

or...

You and any others might want to ask Jeff of eBay that question "live" on his weekly chat session that begins in about 25 minutes. Hope everyone get's their problems handled properly. Good luck to all!

RE: Weekly Chat with the eBay Community - May 13, 2015

 jeff

Community Member

(0) View Listings eBay Employee

This week we're going to have an open discussion of any eBay-related topic you'd like. We'll open the discussion shortly before 4pm ET/1pm PT on Wednesday and will be around for the full hour. See you then!

eBay Chat Guidelines:

1. Your posted question must be directly related to eBay.
2. Only ONE question per post. This will help us from missing a question so we can get an answer to all of your questions.
3. We carefully track each post and assign each one to someone on the team. If post volume is high, it can take time to answer your question. So please, do not repost your previous post. Reposts of your original post or of another member’s post will be deleted to avoid confusion.
4. Any posts that violate our Community Policies will be deleted.
5. When replying to another post, kindly use the “Quote" button. This copies the text to which you are responding into your reply and helps others track which post is receiving a response.
6. We are not able to address specific case issues on these chats. If you have questions about issues related to your account specifically, please contact Customer Support directly.

[karlinfarm]

 jeff

Community Member

(0) View Listings eBay Employee

This week we're going to have an open discussion of any eBay-related topic you'd like. We'll open the discussion shortly before 4pm ET/1pm PT on Wednesday and will be around for the full hour. See you then!

eBay Chat Guidelines:

1. Your posted question must be directly related to eBay.
2. Only ONE question per post. This will help us from missing a question so we can get an answer to all of your questions.
3. We carefully track each post and assign each one to someone on the team. If post volume is high, it can take time to answer your question. So please, do not repost your previous post. Reposts of your original post or of another member’s post will be deleted to avoid confusion.
4. Any posts that violate our Community Policies will be deleted.
5. When replying to another post, kindly use the “Quote" button. This copies the text to which you are responding into your reply and helps others track which post is receiving a response.
6. We are not able to address specific case issues on these chats. If you have questions about issues related to your account specifically, please contact Customer Support directly.

[karlinfarm]

This week we're going to have an open discussion of any eBay-related topic you'd like. We'll open the discussion shortly before 4pm ET/1pm PT on Wednesday and will be around for the full hour. See you then!

eBay Chat Guidelines:

1. Your posted question must be directly related to eBay.
2. Only ONE question per post. This will help us from missing a question so we can get an answer to all of your questions.
3. We carefully track each post and assign each one to someone on the team. If post volume is high, it can take time to answer your question. So please, do not repost your previous post. Reposts of your original post or of another member’s post will be deleted to avoid confusion.
4. Any posts that violate our Community Policies will be deleted.
5. When replying to another post, kindly use the “Quote" button. This copies the text to which you are responding into your reply and helps others track which post is receiving a response.
6. We are not able to address specific case issues on these chats. If you have questions about issues related to your account specifically, please contact Customer Support directly.

[moggylady]

Thanks for your info. I have just spent a frustrating hour trying to find out what is going on.......no success....yet. After bidding on several items found that i was unable to do so. The sellers must be going crazy with lost sales and higher bids. This all started for me yesterday (Wed) Have tried and tried to get it straightened out. No Luck

I suppose, as they that misery loves company and i'm not the only one out there with this problem.

Come on eBay someone must have the answer to this.

[dhbookds]

You are replying to a thread that dates from 2015........so I doubt your problem is related to the ones discussed.........

You need a bit more description on the problem......"unable to bid"........it won't give you the confirmation page, you can't put in the amt, it never records and you just have the spinning wheel?

just as a general stab at it......you might try clearing your cache and if that doesn't work, another browser........

[drew.ag669-0]

Any luck on an answering this problem I have lost 2 very promising sales