Buttons not working on "Overview" and "Active" tabs on seller dashboard, please help!

[toki-doki-japan]

Hello.

On the Overview page the "List an item" button works but "Send offer" does not.

I go to my active listings and the "Sell similar button" works but the "Add item specifics" button as well as the drop down don't work at all. Nor does the sorting of my active listings work (All, Send offer eligible, Unanswered messages, Buy it Now, etc...)

However, when I go to the Orders page the sorting tabs at the top work as well as the "View order details" button and the drop down (mark as shipped, etc...)  Same goes for the Unsold page, everything works there.

All the drop downs and everything works for listing a new item and selling similar button.

Also, when I click on "Active" from anything besides the "Overview" tab, the page just hangs indefinitely and never loads.

Another odd thing is my 90-day total is $0 which is incorrect. Is there some kind of lock on aspects of my account? Aspects were recently locked as something got flagged while I logged in while travelling, but I called ebay support and got that sorted out.

If anyone has experienced this before and has any advice, I would really appreciate it. I feel hamstrung, I can't even delete listings. Is there another page somewhere on the site to see/edit all my listings besides the "Active" page?

I've tried different browsers, clearing cache, I don't know what to do at this point.

[autopartshzkj-aiusln]

Here are some steps and suggestions that might help you solve this problem:

First of all, you can reconfirm whether your network connection is stable. Unstable network might cause problems with page loading and functionality.

Secondly, check if there are any browser plugins or extensions that might conflict with the website. You can try accessing the website in the incognito mode of the browser to rule out the influence of plugins.

Then, contact eBay's technical support team. Explain to them in detail all the problems you encounter, including unavailable buttons, page hangs, incorrect amount display, etc. Provide the solutions you have tried, such as changing browsers and clearing cache.

Also, check your account settings to ensure there are no abnormal settings causing these problems.

If possible, try logging into your account on other devices to see if the problem persists. This can help determine whether it's an account issue or a problem with a specific device.

Regarding viewing and editing all your listings, usually in "My eBay" or related seller management pages, you should be able to find the corresponding options. But the specific location might change due to updates of the eBay platform.

Hope these suggestions can be helpful to you. Good luck!

[wastingtime101]

---

@toki-doki-japan wrote:

I've tried different browsers, clearing cache, I don't know what to do at this point.

---

Wait a few hours, or until tomorrow @toki-doki-japan . eBay does site maintenance every Thursday night and we're right inside of the maintenance window right now. It can make the site behave oddly during that time. For example, when I go to any seller's Store page, I am unable to select tabs for sales, about, or feedback.

[toki-doki-japan]

Thank you very much for your responses!  I found the ebay seller hub which is more like a spreadsheet, I've never used it before but everything seems to be working for me there.  I'll wait until tomorrow and see if it's just maintenance before escalating anything to ebay support.

Thank you both again and have a wonderful weekend!