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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Print packing slips from Seller Hub not working for hours

@tyler@ebayTyler - since Tuesday evening, (close to 24 hours ago), I have seen posts here about folks not being able to print out packing slips for orders. I don't see any eBay announcement. This problem still exists - on Seller Hub, orders to ship, ...

Getting error when trying to make offers/send messages on products.

Getting the following error whenever I try and submit an offer on a product: We are unable to send your message at this time. {e209317-1139572x} Trying to upload a screenshot but it doesn't seem to let me.

Estimated delivery dates/times (EDD) - cut off time bug

I am a business seller and have noticed a bug with the estimated delivery date on my listings. The "Postage, returns and payments" section of the listing shows estimated delivery date and that's then displayed to the buyer on their order as the estim...

Unable to issue refund to buyer as the More Actions drop-down menu in Order Details will not Drop

Hello- A regular customer bought 3 relatively high prices items from me. I intend to refund 2 of the shipping charges he paid + give a modest discount refund I agreed to, but on the Order Details page the More Actions Drop-Down menu is not dropping d...

Resolved! Exploits within eBay's feedback policies and system.

Clearly, eBay policy writers logic and reasoning aptitudes are lacking when a system is put in place with gaping wide exploits that allow for the abuse of one's public profile i.e. repuation as a Seller. Can anyone explain what the purpose of feeback...

Problem with ebaymag

hey , i get this message everytime i try to list an item on ebaymag.The error is related to my ebay account as i understand but my account is already private(individual) .I tried to speak with ebay tech team but i didnt get a solution on this for li...

Resolved! payment on hold and cannot get answer from e bay

how do you talk to some one? The auto mated AI does not answer questions correctly

App erasing price and shipping details

I switch between the app and the desktop version when I list items (upload the photos to the app, then edit details on the website). Every time I do this (save on the app and then go to the desktop site), the price gets erased, and the shipping detai...

suspended account with pending order

i bought an item a month ago, on 5th feb, it says it should arrive by 26th mar. shortly after placing an order i received an email saying the order has shipped. in the meantime i tried to login back into the account i bough it with, but i couldnt rem...

5 Login Prompts. What to do?

I have multiple accounts. Every time I switch accounts or login I get bombarded with popups from ebay. Two factory authentication doesn't work any better as it just shows more prompts on the phone. Here are all the prompts I have to click past in ord...

Listing Page is Throwing Out that I Ship Internationally even CANADA and I live there.

Before reading please keep in mind that I am a Canadian selling on eBay.com and have done so since 1997In a nutshell the system is throwing out my shipping rate for Canada (which I live in) and any International destination which I have ALWAYS includ...

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Resolved! Archiving sold items

I'm having technical issues with archiving sold items after I post feedback. Mainly combined items.It's not working and it started about 3 weeks ago with all of the items archiving sometimes and other times it would take 3 attempts. Now it's getting ...

Unable to add IBAN to sell

Been a member since 2003. Want to sell items, but am told I need to connect my account with my bank via IBAN. No matter what I do, I just get an error message saying ”Something went wrong, please check below” or something similar. I’m now at a loss. ...

Unable to complete payment

Have attempted to complete payment for an item using credit card on file and paypal multiple times this morning - keep getting message that system is not able to process transaction.