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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't Sign In or Out of Ebay with Brand New, Weird, Complicated, Incomplete Security Measure Photos

Just started at 11:45 a.m. eastern time May 7, 2024. Tried to sign out, ebay requiring "Security Measures" to sign out of my account. Went to different browser, tried to sign in new "Security Measures" . "Please Click on all Entities similar to the f...

selling

Unable to complete the selling of an item. No AI is allowed and shipping service just circles

Adding videos to listings

For the past week I have not been able to upload videos onto listings. I am using the web browser and the video only uploads to 1% and no more. Never had issues with this before.

How to report privacy-related system issue

I recently discovered (what I believe to be) a privacy-related bug in the system, which exposed me to another eBay users's private email address (which violates eBay's Member-to-Member Contact Policy). Is there a way to report the bug directly to eBa...

saved search notifictions

Ebay has stopped sending my daily saved search ebay email notifications. It has been suggested that I go to the saved searches page and select stop email and then later select get email. Is this a fix?

Cancellation not rec

On May 1, 2024 I received an Ebay notice that I had sold an item. Within 5 minutes, the buyer wanted to cancel because she said she made a mistake by buying. I answered within minutes that I APPROVED the cancellation. On May 4, I received an email fr...

Descriptions being replaced with spam links

When creating ads today, i notice that some listings have no description after submitting. When I click revise, the description appears, but is not present on the live ad page. When checking with chrome inspect tool, my description is replaced with a...

ebay listings

"Item description from the seller" field, displays "We looked everywhere" error message

eBay's Latest Glitch...

This is my listing view for seller's description.

Defective Ebay gift card

I don't know if anyone can help me with this, but here goes. I bought an Ebay gift card yesterday(7/20) at a Whole Foods store in the amount of $50. When I tried to scratch the card to view the number necessary to use the card, there was no number, j...

All of my active items were deleted

It says this was resolved but it is essentially what happened to me. No expiration or ability to relist, just all the information and photos associated with all my current active listing deleted for some reason. Any help would be greatly appreciated....

Ebay Endless Fraud w/out intervention

Seller disappeared following explicit explanation of prior fraud. Seller request that you purchse outside Ebay's time restraints.

Why is the system running so slow?

Is anyone else having troubles making new listings...For the past three days when I go in to make up a new listing, when I click on something in the information spot it does nothing for minutes at a time...If you look down at the bottom it shows circ...

Well, this is embarrassing. We're sorry, but the listing tool isn't working right this second.

"Well, this is embarrassing. We're sorry, but the listing tool isn't working right this second. Please try again later." You're right, this IS embarrassing. I can't even access a listing to remove the note to buyers to "watch the video", since eBay v...