eBay

aha5062 · ‎06-21-2024

Several days ago I have made an order as a guest. I got several emails from Ebay about this order already, but have yet to receive any product.

Today I have registered an account in Ebay with the same email address with which I have made the order as guest, but my problem is that the order does not appear or was not merged into my new Ebay account from today.

Please suggest me how to proceed.

eburtonlab · ‎06-21-2024

@aha5062

A guest order is not connected to your eBay account, even if the account uses the same email address. That is what makes it a guest order.

For help with a guest order, first sign out of your current eBay account, then use the link in the email you received from eBay regarding the guest order.

aha5062 · ‎06-22-2024

1. As I have explained, I desire to merge it into my new account.

2. At least in the same web browser, this didn't work --- after I clicked the button in the email to track the guest order I am was asked to sign with my email or to switch an account (email).
You may suggest me to do that from another browser with different web cookies and I may do that (I no longer need to because I got the order today) but still in my opinion this is a minor problem that can be solved by the aforementioned merging.

comics-scifi-collectibles · ‎06-22-2024

@aha5062 wrote:
1. As I have explained, I desire to merge it into my new account.

2. At least in the same web browser, this didn't work --- after I clicked the button in the email to track the guest order I am was asked to sign with my email or to switch an account (email).
You may suggest me to do that from another browser with different web cookies and I may do that (I no longer need to because I got the order today) but still in my opinion this is a minor problem that can be solved by the aforementioned merging.

It is not possible to merge accounts, guest or otherwise.

Here's info on guest account access that might help or if not you can use the links to contact customer service.

If you made the purchase using a guest account it will not be in your purchase history.

Log out of your eBay account and request the guest account details from this page:

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065...

Then you can start a refund request, track your order, or contact the seller, from the guest account email. Do not log in to your regular eBay account.

If you need help starting a refund request here's how to contact customer service.

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

3. Or you can also contact customer service by sending a private message on social media. You leave a PRIVATE message and an eBay employee will get back to you as soon as possible.
.

https://twitter.com/askebay
https://www.facebook.com/eBay/

Comics-scifi_collectibles Volunteer Community Mentor
Member since 2003

redmodelt · ‎06-22-2024

When you placed the order you would have received or seen an estimated delivery date, that is the date to watch for. Using the link in the email, you should have received a tracking number once it has been shipped. Takes more than a few days to receive the order, not at all like that other place.

wastingtime101 · ‎06-22-2024

@aha5062 wrote:
1. As I have explained, I desire to merge it into my new account.

That's not possible. Buyers used to be able to convert guest purchase IDs into a new registered account, but eBay intentionally disabled that option a few years ago. And it's never been possible to merge orders across accounts, guest or otherwise.

GLORIOUS!