PLEASE ADVISE if you can help:
— I can NOT submit an offer on two listings from the same seller.
— I CAN submit offers on other listings, including those of the SAME seller.
— I get the same result on different devices and browers as follows:
STEPS TO RECREATE ISSUE:
— Website: ebay.co.uk AND ebay.com
— Item number: 202824444901 & 202826723735.
— Click ‘Make Offer’: pop-up opens, enter amount £5, 2 days, enter message.
— Click ‘Review’: the offer is correct, click ‘Submit’.
RESULTS:
— Pop-up message: ‘Thanks. We’ve sent your offer of US$5’.
— The currency is INCORRECT — should be GBP.
— The offer does NOT appear on my offers page.
— There is NO offer banner on the listing page.
— NO confirmation message email to seller or buyer.
EXCEPTIONS:
— Steps repeated on 254362869907 (different seller), but the offer was submitted CORRECTLY.
— Steps repeated on 173855904080 (different seller), but the offer was submitted CORRECTLY.
— Steps repeated on 202824444570 (SAME SELLER), but the offer was submitted CORRECTLY.
— Steps repeated on 202826723735 (SAME SELLER), but the SAME PROBLEM occured.
TIMES, DEVICES, BROWSERS, RESULTS:
— 2019 Nov 19 23:15 GMT: repeated three times, Google Chrome, Dell Inspiron 5570, Windows 10.
— 2019 Nov 20 11:45 GMT: Google Chrome, Dell Inspiron 5570, Windows 10: same result.
— 2019 Nov 20 11:50 GMT: Microsoft Edge, Dell Inspiron 5570, Windows 10: same result.
— 2019 Nov 20 11:55 GMT: Google Chrome, Samsung S7, Android 8: ‘EBAY HAS STOPPED’ three times.
STEPS TRIED TO SOLVE:
— Tried changing amount to £5.50 then £6, changed days to 1, changed offer message.
— Cleared COOKIES, site DATA, cached images and files.
— Tried INCOGNITO window.
— The seller has copied this item onto another listing with a different number, but the same problem existed on the new listing.
Please contact me if you can help, thanks very much.
Kind regards
David Vallance
Bristol, United Kingdom
