I promoted my listings last November and sales increased a lot shortly after. Sadly, this overlapped finals and I had trouble keeping up. Buyers started opening a lot of item not received cases. eBay shortly after restricted my account. Lesson learned. I need to manage stock better despite any challenges. I really wasn't expecting the increase in sales. This is what's happened since then...
Dec. 21st 2018: account restricted. No reason stated in email or message. I was requested to provide tracking for all items and take care of any open cases on eBay/PayPal.
Jan. 27th 2019: I've met the conditions to appeal the account and I place my first request to appeal the account. I respond to the email. I'm told it will take three days for them to review my account. It took a while because I put eBay on the back burner to deal with college applications. Returns also trickled in at maybe one per week which kept registering an open case in the account. I had to wait for returns to stop coming in before I could proceed.
Date unknown: I call again because it's been three days with no response. I'm told they've been experiencing technical issues and to please wait another two or three days.
Date unknown: I call again because it's been three days with no response. I'm told this time that I need to respond to the eBay message instead of the email. This seems blatantly wrong as confirmed by the email itself: "...Once these requirements have been met, please reply to this email and we'll begin the appeal process."
Date unknown: I call again because no response despite replying multiple times to the email and sending a message on eBay. I'm told they've escalated the request and to wait two days.
Feb. 16, 2019: I call again. Same as before.
Today, Feb. 19, 2019: I call again and I'm told the same thing. I asked to speak with someone on the "back-end" in an attempt to take care of this in real time. I'm told I can't do that and to wait another two days.
Right now, I'm frustrated. It was only after my second or third call that I finally received a straight answer about why my account was restricted. Even after, I've obviously met the requirements to appeal the account and I've had to skip lunch multiple days to make these calls. I'm tired of the endless loop and I want a report about the status of my account and its update. I want it now. It's been almost a month with phone calls every two or three days. I've made six phone calls not counting the instances that my phone cut out. This is terrible and a sign that eBay needs to improve how restricted accounts are processed. Someone shouldn't have to ask why an account has been restricted. How can I avoid repeating the same mistake without knowing what caused the restriction? Shouldn't restrictions be used to help sellers understand practices that are not permitted? How can a seller benefit from an account restriction without understanding the purpose of a restriction?
