Another example of broken search

[dtexley3]

Searched for both current and sold listings for "dept 56 snow village christmas puppies"  (sans quotes)  Got NO MATCHES.  Checked Teradata and multiple sold with those words in the title in the last 6 weeks.

Searched for "department 56 snow village christmas puppies" and the THIRD listing returned was "dept 56 snow village christmas puppies"  EXACTLY matching the ORIGINAL search term.

Search is BROKEN.  How many times do we need to report the complete failure of Cassinni to return listings where the title exactly matches the search term WORD FOR WORD?  It's simply not an acceptable result for buyers OR sellers.

tyler@ebay 

[eburtonlab]

@buyselljack2016 

Here is a modified search based on your search which finds 10 results by searching for (2001,01) and (3rd,third):

https://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=%282001%2C01%29+escape+high+brake+...

Not entirely sure why your original search matches so many items that lack key search terms (like "escape"). Some of those items have alternate years listed in the keywords as "may fit". Perhaps those vehicle models share some common parts, and eBay's search has linked them inappropriately.

[buyselljack2016]

Thanks. I had already found one at a good price.

Thing here was an example of how the "search" has some sort of serious problem.

When I want to buy something I do not want to sit there trying to tweak a search until a selection of the correct items comes up.

If I google --     2001 escape high brake 3rd  ---   click ---  up comes a page. Scroll down to Amazon.  Click, and I am presented with 28 new & used of the actual correct item.

Not items for Dodge Ram, Silverado, Honda, Volvo wagon, Toyota RAV-4, Jaguar, Yukon, Montero, Jaguar.....................................

partsgeek, carid, jcwhitney, autoanything also right there on the 1st Google search page with the desired item just 2-3 clicks away.

Where is a buyer going to look once they find how easy it is (2-3 clicks) to locate what they want without weeding through a multitude of unrelated items, or sitting there trying to come up with a combination of "key words" .

I think my search ---  2001 escape high brake 3rd  ----- should have shown me what I was looking for. Probably happening millions of times a day.

[dtexley3]

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@celidilec wrote:

I'm in the same experiment as @nobody*s_perfect. With all six keywords, I get 39 results for active listings. Sold & Completed return 7. No quotes around keywords. I'm not seeing any expansions under results.

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@celidilec  @nobody*s_perfect 

Are you searching via Browser or with one of the Apps?  I noticed quite by accident last night this keyword expansion issue isn't present when I search in the either the Android or IOS App.

[brian@ebay]

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@dtexley3 wrote:

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@celidilec wrote:

I'm in the same experiment as @nobody*s_perfect. With all six keywords, I get 39 results for active listings. Sold & Completed return 7. No quotes around keywords. I'm not seeing any expansions under results.

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Had a couple of friends try as well.  NONE get just the ~39 matches.  Today ONE exact match shows in the first 50, at position ~47.  Like a buyer is going to scroll down that far.  Interestingly if I search for "Dept 56 Snow Village Christmas Puppies -can" (to remove all the christmas trashcan listings) it INSTANTLY returns 18 results ALL of which are exact matches for the 6 keywords... where are the other ~21?  And what buyer is going to search that way.

brian@ebay 

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Hi @dtexley3, I sent this thread to our tech team to review and they confirmed there is not a tech issues at play here. Our search is dynamic so results can and will change often. Changing words within a search will change the results returned to the user. Even slight changes can alter the items returned in search. 

[nobody*s_perfect]

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@dtexley3 wrote:

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@celidilec wrote:

I'm in the same experiment as @nobody*s_perfect. With all six keywords, I get 39 results for active listings. Sold & Completed return 7. No quotes around keywords. I'm not seeing any expansions under results.

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@celidilec  @nobody*s_perfect 

Are you searching via Browser or with one of the Apps?  I noticed quite by accident last night this keyword expansion issue isn't present when I search in the either the Android or IOS App.

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 I'm using Safari 12.0.3 on a MacBook.

[dtexley3]

Thank you for your answer.  It's what I expected, but still very disappointing.   This search behavior wouldn't be accepted (or defended) anywhere else on the web, whether the site was an ecommerce site or otherwise.

The fact that your "tech team" thinks that failing to show the 39 EXACT MATCHES at the TOP of the list, muchless on the first page show just how disconnected your IT team is from what's needed for successful eCommerce.

Just another mind boggling response from a company that's completely lost touch with how eCommerce should work.  

[celidilec]

Hi @dtexley3 ,

Searching on www.ebay.com using Chrome.

(Not signed in and cookies recently cleared.  However, signing in still yields 39 results. Incognito, as well.)

KW I searched: dept 56 snow village christmas puppies

Total results are still 39. No expansions.

I searched from Home Page and Search Page url is: https://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=dept+56+snow+village+christmas+pup...

I attached two screenshots (Top and Bottom of SRP page; Bottom to show no expansion or pagination)

[dtexley3]

I don't know why you and a couple others get that result, the rest of us are getting this with the first 6 keyword match either at the bottom of the first page or much further down:

[collectorkp]

Here is a quick example of a search I just did. Search has been like this all week for me. Same consistent issues, firefox shows wrong results on my other account. Chrome showing the correct results it always has. Not sure if browser is the issue or if it's the accounts/cookies.

brian@ebay