Account on hold

[starberrytea]

when trying to list I get error:

it looks like there's a problem with this listing.

• Your account is on hold. Go to messages to learn how to remove the hold.

There is no message in my inbox about this

[starberrytea]

pls help

[dollybeauty]

@starberrytea

You have received zero positive feedback in the last year. eBay puts these accounts on hold until you contact them and verify your personal information.

You can call eBay - https://www.ebay.com/help/-/-/Contacting_eBay_Customer_Service?id=4379

Or contact them on Facebook.com/eBay or Twitter.com/AskeBay

For the social sites...You can contact Customer Service on Facebook, via private message and though direct message on Twitter.

Please do not provide any personal or account specific information (username, item number, etc.) publicly, only through private or direct message. An eBay employee will verify your account information and be happy to work with you.

Outside the US?

Try Skype - https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype

Or the foreign language social sites...

Russian
Facebook https://www.facebook.com/eBayGlobalRU
VK http://vk.com/ebayglobal
OK http://ok.ru/ebayrussia

French
Facebook https://www.facebook.com/eBayFrance
Twitter https://twitter.com/Question_eBay

Italian
Facebook https://www.facebook.com/ebay.it
Twitter https://twitter.com/eBay_Italia

Spanish (Spain)
Facebook https://www.facebook.com/eBayEspana?fref=nf
Twitter https://twitter.com/eBayESP

Spanish (Mexico & Latin America)
Facebook (Mexico) https://www.facebook.com/eBayGlobalMX?ref=ts&fref=ts
Facebook (Latin America) https://www.facebook.com/eBayLatAm/
Twitter https://twitter.com/ebay_Mexico

German (Germany & Austria)
Facebook (Germany) https://www.facebook.com/ebay.de
Facebook (Austria) https://www.facebook.com/eBayAustria?fref=ts
Twitter https://twitter.com/eBayDE