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Ability to change package weight and dimensions not working

Is anyone else having problems when trying to change the package and weight dimensions in the bulk listing tool? If I try to change each individually ebay returns a system error. I though it may just be a bug but after trying again today (after waiting a week) it still will returns the system error...

 

 

Message 1 of 8
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7 REPLIES 7

Ability to change package weight and dimensions not working

What bulk listing tool?
Message 2 of 8
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Ability to change package weight and dimensions not working

Have been having the same problem with bulk label tool for months. No one seems to know the answer to this. Every time they fix one thing, they make something else go haywire!
Message 3 of 8
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Ability to change package weight and dimensions not working

I am trying to describe when you try to make changes to multiple listing  at once. Not sure if "Bulk listing tool" is the proper name for it....

 

 

Message 4 of 8
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Ability to change package weight and dimensions not working

Sounds like one of the bulk editors.  

 

1) What browser are you using.

2) Are you using the Seller Hub menus?

3) Are you editing existing listings or trying to relist unsold items.

 

 

Member of the Grumpy Old Man crew
Message 5 of 8
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Ability to change package weight and dimensions not working

@postfiftymodern 

 

Bulk listing tool is what most call it. BEAR (Bulk Edit and Replace tool).

 

So you are trying to change multiple items to the same weight and dimensions?

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Message 6 of 8
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Ability to change package weight and dimensions not working

I have the same problem since saturday and called eBay a dozen times, they say it works on their computer (they signed also in with my shop) and I should clear my cache and my cookies but I did it already. It didnt even work on Firefox instead of Chrome. And then they acted like it would be a individual problem and said the technical service will fix that. I still dindt get any answer, now I see, I am not the only one with this problem. Hope we get that fixed. Let me please also know, as soon as you got it fixed.

Message 7 of 8
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Ability to change package weight and dimensions not working

I think the OP was talking about the bulk shipping tool...

 

that makes much more sense... and i know there is a different way of editing dimmensions when bulk shipping,,so maybe the op will come back and confirm if they were talking about builk SHIPPING

Message 8 of 8
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