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ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

This is for the Specialist Customer Support Reps. Griff said all these things should be listed in order to get this fixed faster. Here you go.... every detail.

 

Your USER ID: Everybody.... look at this technical issue board.

  • Item Numbers: All of them.
  • The URLs for the pages on which the issue occurs: All of them.
  • Your computer type: All computers.
  • Operating system: All operating systems.
  • Browser type and version: All browsers.
  • A step-by-step accounting of what you are attempting to do and what happens when you try to do it: 1. You click on Revise listing (or sell an item). 2. You then fill out the whole page. 3. When you click on the Update or List Item button, nothing happens. The wheel just spins forever. If you were updating a listing, you lose all of your changes and have to start over. If you are listing a new item 50% of the stuff occasionally gets saved, but you have to fill out a bunch over. And still you can never list it.
     And most important, attach screen shots if applicable: See the attachment.
Message 1 of 22
latest reply
21 REPLIES 21

Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.


@robbybob117 wrote:

Seems to be working again for new listings and on revisions.

Just listed a new item and managed to list some from "drafts" and made a revision - so all looking good again.

time 1.44 EST


I just successfully revised a listing and also used Sell Similar on a single listing as well as in bulk.

 

Looks like we may be back in business!

Inceptions
Volunteer Community Mentor, buying and selling on eBay since 2004

Message 16 of 22
latest reply

Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Issue may have simply turned into a 'rolling' issue, now only effecting some percentage of sellers at any given time. I'm still seeing the same issue, ~4.5 hours after I first encountered it. 

Message 17 of 22
latest reply

Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Seems our sold out listing will relist 

Relist from that sold out listing works fine.

 

Message 18 of 22
latest reply

Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Im goint to try doing a new listing using 

one of my old sold out listings to work from

going to doing a complete new product and photos.

 

I do think this will help us.

Message 19 of 22
latest reply

Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Anonymous
Not applicable

@nicknicksellingstuff wrote:

This is for the Specialist Customer Support Reps. Griff said all these things should be listed in order to get this fixed faster. Here you go.... every detail.

 

Your USER ID: Everybody.... look at this technical issue board.

  • Item Numbers: All of them.
  • The URLs for the pages on which the issue occurs: All of them.
  • Your computer type: All computers.
  • Operating system: All operating systems.
  • Browser type and version: All browsers.
  • A step-by-step accounting of what you are attempting to do and what happens when you try to do it: 1. You click on Revise listing (or sell an item). 2. You then fill out the whole page. 3. When you click on the Update or List Item button, nothing happens. The wheel just spins forever. If you were updating a listing, you lose all of your changes and have to start over. If you are listing a new item 50% of the stuff occasionally gets saved, but you have to fill out a bunch over. And still you can never list it.
     And most important, attach screen shots if applicable: See the attachment.

Good afternoon!

 

We have just gotten word that this issue has been resolved. Please let us know if you continue to have any problems moving forward.

Message 20 of 22
latest reply

Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Works! Thank you!
Message 21 of 22
latest reply

Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

I am having a similar problem 8/25 - 8/26/2017. Trying to make a simple 1 word change in a current listing. Keep getting this message for the last 2 days:

'It looks like there's a problem with this listing.

System temporarily unavailable, please try listing again. I will try my I-Pad and then my phone to see if that makes a difference. It would be nice if announcements would say something!

Message 22 of 22
latest reply