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ALL Item Descriptions Scrunched into Inch Wide Left Margin when using Firefox on Laptop

This has been going on way too long and needs fixing. I use latest version of FIREFOX on my LAPTOP and my tech savvy engineer husband has researched this issue for many hours/weeks. It is NOT a FF issue, but an eBay issue.

 

ALL Item Descriptions show as scrunched way over in the left margin in a tiny column (about an inch or less wide) that is sometimes illegible. Sometimes I refresh page as many as 8 times and to get it to show at proper page width. Other times it NEVER shows properly. I've tried every suggested fix, but nothing works! Sometimes a "FIX" will work for a very short time, but after accessing say 10 Item Descriptions, it resolves back to scrunch view as I call it now. THIS IS AN EBAY ISSUE, NOT FIREFOX! It doesn't happen anywhere else.

 

I'm a seller and my descriptions now require pages of scrolling for anyone using Firefox on a Laptop which millions of people use.  My sales are way down and I'm sure this is part of the problem. This is TOTALLY UNACCEPTABLE, PLEASE FIX!!!

Message 1 of 9
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8 REPLIES 8

ALL Item Descriptions Scrunched into Inch Wide Left Margin when using Firefox on Laptop

I would agree that something is going on that seems to be working against some browsers. 

 

For me, i use Opera browser most of the time but i have to switch to Firefox to sell similar or relist items.

I did not notice any other issues with Firefox but i only have used it for relisting and selling similar. 

 

This has been going on for about 2 weeks or so.

 

 

 

 

- Roasting id
Message 2 of 9
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ALL Item Descriptions Scrunched into Inch Wide Left Margin when using Firefox on Laptop

I'm having the same problem! Has been going on for weeks and I have noticed when I am looking at some other sellers descriptions- it is happening to them as well. Not sure what to do!

Message 3 of 9
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ALL Item Descriptions Scrunched into Inch Wide Left Margin when using Firefox on Laptop

velvet@ebay

 

Could you please help us with this ongoing issue? My husband has already tested different browsers and FIREFOX is the only one this happens with. This is a width problem in eBay's code when using FF and ONLY AFFECTS the ITEM DESCRIPTION section.

 

Thanks!

 

About this user

Message 4 of 9
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ALL Item Descriptions Scrunched into Inch Wide Left Margin when using Firefox on Laptop

I'm seeing it with Chrome. Haven't noticed it happening on Safari.

albertabrightalberta
Volunteer Community Mentor

Message 5 of 9
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ALL Item Descriptions Scrunched into Inch Wide Left Margin when using Firefox on Laptop

Yes, it is an ebay issue and only ebay can fix it.

Message 6 of 9
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ALL Item Descriptions Scrunched into Inch Wide Left Margin when using Firefox on Laptop

Someone has listened and fixed this ongoing issue and I'd like to say THANKS EVER SO MUCH! For 3 days now, all Item Descriptions look normal except that 90% now present with Scroll Bars. At least Firefox & Chrome folks may now actually read my descriptions and I theirs, even if we do have to scroll to see full details...I can live with that.

Message 7 of 9
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ALL Item Descriptions Scrunched into Inch Wide Left Margin when using Firefox on Laptop

This issue was fixed for a short while, but now it's happening again...sigh.

Message 8 of 9
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ALL Item Descriptions Scrunched into Inch Wide Left Margin when using Firefox on Laptop

Try clearing your browsing and cache history. In the past that has worked for me when I used Firefox. I stopped using Firefox because there just were too many issues. I don't think this an eBay issue, it seems to be Firefox related. 

Message 9 of 9
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