100g address labels WEIGHT FAULT

[mart_groove]

I sent an item yesterday. I paid for Signed for 2nd class letter size weighing 46g. When I printed the address label it put the weight as 0.001kg.

When I went into the Post Office to register the package and receive my Proof Of Postage they refused to accept it saying it had the incorrect weight on the label, even though it fell into the same price bracket. I have now had to put the package in a post box with no proof of postage and not having it registered on the PO system for 'signed for'.

Please can eBay sort this weight labelling error?

Thank you.

[slippinjimmy]

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@mart_groove wrote:

I sent an item yesterday. I paid for Signed for 2nd class letter size weighing 46g. When I printed the address label it put the weight as 0.001kg.

When I went into the Post Office to register the package and receive my Proof Of Postage they refused to accept it saying it had the incorrect weight on the label, even though it fell into the same price bracket. I have now had to put the package in a post box with no proof of postage and not having it registered on the PO system for 'signed for'.

Please can eBay sort this weight labelling error?

Thank you.

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There is nothing for eBay to do, they are not the post office, they don't weight your packages.

It seems as you ran into a real turkey at the Post Office, maybe you could use a different PO or at a minimum use a different clerk.

As far as putting it in a box, I'm not an expert on the UK postal system but doesn't the label carry a barcode that will be scanned at the first sorting facility and won't that barcode or the label itself indicate that it is a signed for package?

You might get a better response by posting on the UK boards rather than this board which is mostly for North American sellers.

[wastingtime101]

I suggest posting your question on community.ebay.co.uk because you're on the .com forum and most posters here are in the US and not using Royal Mail. @mart_groove 

[mart_groove]

Thanks Jimmy I didn't realise this was basically just the US community. I will find the UK equivalent.

But just to reply to you - it is an Ebay problem as when you print the label through Ebay it prints the wrong weight on the label and then the PO won't accept it - it only happens with packages under 100g. But totally agree, the guy behind the counter was an idiot.

[broto_64]

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@mart_groove wrote:

Thanks Jimmy I didn't realise this was basically just the US community. I will find the UK equivalent.

But just to reply to you - it is an Ebay problem as when you print the label through Ebay it prints the wrong weight on the label and then the PO won't accept it - it only happens with packages under 100g. But totally agree, the guy behind the counter was an idiot.

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So is there a difference in price between a package that weighs 100g exact and one that is under?

Because if there isn't I would just declare 100g and be done.

More on this, 100g in USA is 3.5 ounces...

And for Ground Advantage class of shipping, all parcels under 4 ounces are same price.

Well, at least until the next "pricing upgrade" from our postal service.

But to the point, whether the package weighs 3.9 ounces or 0.9 makes no difference in the USA is all the same $$ to ship so declare 4 ounces per package all the time.