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GET /orders (getOrders) is intermittently returning no shipping information

I've noticed for a few weeks now that when calling GET /orders with a certain time range, the shipTo object in the order (order.fulfillmentStartInstructions[0].shippingStep.shipTo) does not contain shipping information, only the email, as follows:

 

{

  contactAddress: {},

  primaryPhone: {},

  email: 'some-random-string@members.ebay.com'

}

 

According to the api docs the contactAddress is never supposed to be an empty object.

 

When I log in to eBay and actually look at the order, however, the shipping address is there. Subsequent api calls will also contain the contactAddress, leading me to believe that there is an intermittent error on eBay's side with retrieving the address information. Has anyone else experienced this? Is there anything eBay can do to take a look?

 

Thanks

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