So I sold an item on 17 May and shipped it out on the 20th via UPS ground. The estimated delivery time shown to the buyer was May 24. I am located in Tennessee and they are located in California. UPS does a good job updating the tracking every few hours every day as it’s moving and eventually on Thursday the 23rd says that the item will be arriving one day later than advertised. There is no reason given other than it is delayed. On Friday the 24th they update the tracking and say that the item will be delivered the next available business day due to holiday closures. This means that it would be delivered on Tuesday the 28th.
The buyer opens a return case on Monday the 27th claiming item does not match the photos or description. Under the comment section of the case they say “item was delivered late and has not arrived. I don’t need it anymore. I want a refund. “
of course, I immediately reply with all of the information they have from the tracking and screenshot showing the progression in the acknowledgment of shipping delays. I also refer them back to the return policy that they agreed to in my description that says I do not accept returns for change of mind such as not warning the item anymore. I also included screenshots from Ebay’s own seller policy protection where it says we are not responsible for a carrier delays.
It’s buyers remorse and it’s opening a false claim under the pretense that the item is not as described before they even received it. This is pretty clear. I’m not real sure how any Ebay representative would have a problem. Understanding the facts but here we are. I talked to two representative before I was able to get through to a leadership member who reluctantly Agreed to close the case in my favor after I continually had to throw Ebay‘s own policies regarding return manipulation and buyers remorse back at them. My whole point was as a small business owner. I should not have to accept the loss of a shipping and return shipping and time loss because someone can’t wait an extra day or two due to holiday delays.
anyways, the leadership member agreed to close the case in my favor and made it sound like everything was done under Ebay policies, and that the buyer actively manipulated the process and that they should be reported for the behavior. Then I get a notification saying that Ebay has issued a refund to the buyer and is allowing them to keep the item and it does not affect me. Essentially ebay let this person express open remorse and submit a false claim paid them their money back and let them keep the item. Granted they did protect me and now I don’t have to worry about it, but this person was rewarded with a free $100 keyboard.
