How do I change my profile picture

[dopesoaplittles]

How do I change my profile picture

[eburtonlab]

Note that there is currently a bug on the community pages that can prevent profile pictures from appearing correctly. Until Khoros fixes things, most users will appear as the default blue gem icon.

If you want to change your profile picture on eBay, use a desktop browser (or a mobile browser in desktop mode). Go to your eBay profile page and use the "edit profile" button. That should cause a pencil icon to appear over your image (or image placeholder). Use that pencil icon to add a new photo. When you are done, be sure to use the "done editing" button to apply the changes.

[mana.bay.summons]

There is no pencil icon. I've used desktop. Mobile and the app. Clicking the picture or name brings you to the store page. Where you can edit the store. Not your profile. 

[eburtonlab]

Are you using the "Edit profile" link on the right side of the profile page?

When I do that, I see this when clicking on the pencil icon:

[artgallery92]

It should be a bug here, I got same problem.  It work before but now it pring you to store page instead of profile page.

[eburtonlab]

If you have a store, there is an extra step you need to do to edit your picture. See here:

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Can-t-change-profile-picture/m-p/33270268/...

[cable*guy*collectibles]

You have to click on edit your store on the store page then it will show a pencil on your profile pic

[sarasublime]

doesn't work. Such a simple question. Change profile pic. I've now worked for 45 minutes and have no clue

[eburtonlab]

Are you using a desktop browser?

Starting from your profile page?

https://www.ebay.com/usr/sarasublime

From there sellers need to click on the "About" tab (for non-sellers that should be the default when the page opens) and you should see the edit profile link on the right side as in my picture in my previous message.

eBay had some issues with the Profile page yesterday and earlier today where the various tabs were sending some sellers to the wrong page -- the About tab was pointing to the Feedback page, for instance. That could certainly have caused a problem, though it should be fixed now.

[pureuncutdopeness]

Hi, Go to your store, then click on "Manage my Store". Immediately you're in "Edit Store". Scroll down to your profile pic and you see a pencil next to it.

[pureuncutdopeness]

Building off my last reply, you see a pencil to the top corner of your profile pic and when you click it, you will see a menu that pops up and you need to click on "Replace" to change the pic.

[cellersbay]

I agree. I've spent too much time trying to edit the profile pic. There used to be a pencil icon. Not anymore. eBay may need to fix this problem.

[eburtonlab]

There used to be a pencil icon.

If you do not see a pencil icon when you use the "edit profile" link, try using a different desktop browser to edit your profile.

[db.us.star9]

Hi

It doestn't work. I edited your link  (changed your user name to my) and the site still takes me to the page of my store (which has a different name/link).

I can change the store picture only. Not profile picture

[eburtonlab]

Are you following all the steps in shipscript's pictures? For users with stores, there is an extra step.

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Can-t-change-profile-picture/m-p/33275905/...

That should work unless there is something different about your store due to your location or where you registered, unless eBay has changed the profile page again since October.