payment hold

[smar_4131]

hello, my payments are getting old, because i had few cases about an item,and i got and email like this 

" payouts have been placed on hold.
We request that you immediately:
1. re-read and familiarize yourself with the Bad Buyer Experience Policy;

2. ensure that your account complies with the Bad Buyer Experience Policy in all respects;
3. strengthen the product management and service controls of your account"

please help me to do something 

[bonjourami]

You have a lot of unhappy customers, with complaints of fake items among them, your selling days may be over for good here.Tho I see you still have listings.

[kensgiftshop]

Stop selling that counterfeit junk from China.

Your selling days here might be close to the end.

[janet9988]

Buyers are unhappy because you are selling fake items.

Only YOU can do something.