payment and fees

[learner70]

Unable to reach area where a request for Ebay to step in. Not under My Ebay or Seller Hub as an option. 

[albertabrightalberta]

Please give more information. 

It's unlikely that you need to contact ebay.

[evry1nositswindy]

Are you the buyer and is it for a return?  You have to wait 4 days to ask eBay to step in.  The option will appear when it is time.

[stainlessenginecovers]

Since you sell, doubtful you want to 'escalate' for a 'buying reason'.

Therefore, you do NOT EVER want to escalate anything (as it only gets either ignored, or 'hurries a return/refund and auto refunds the buyer)

(by the way, escalating is ONLY when a RETURN has been opened and after X days, if seller doesn't approve, or issue return label, or tracking showed 'returned' but seller didn't refund etc.).

It is NEVER for a Seller

[woodrowmo-30]

1. Time Limit: eBay has specific time limits for opening a case or requesting eBay to step in. Depending on the type of case (e.g., item not received, item not as described), you generally have a limited window to initiate the process. Make sure you are within the allowed timeframe to request eBay's intervention.

2. Resolution Center: Instead of navigating through "My eBay" or "Seller Hub," you can try accessing the eBay Resolution Center directly. Visit the eBay website and search for "eBay Resolution Center" in the search bar. This should lead you to the appropriate page where you can initiate a case or request eBay's assistance.

3. Contact eBay Support: If you are still unable to find the necessary options, it's advisable to contact eBay customer support for guidance. You can reach out to eBay's customer service through their website or by phone. Explain the issue you are facing and ask for assistance in initiating a case or requesting eBay to step in.

[soh.maryl]

How about returning and giving better details of your issue?

Most of us aren't good at guessing games, like whether you are asking as a buyer or a seller.  

[learner70]

Sorry for confusion. Finally reached an Ebay agent that resolved the issue. It was a buyer only paying for product not shipping. It wasn't something that couldn't be  taken care of by options offered in help screens. Thank you for our reply.

[albertabrightalberta]

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@learner70 wrote:

Sorry for confusion. Finally reached an Ebay agent that resolved the issue. It was a buyer only paying for product not shipping. It wasn't something that couldn't be  taken care of by options offered in help screens. Thank you for our reply.

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Please explain how that would have happened. 

When an item is purchased by the buyer, they are invoiced and pay the full amount - item price, sales tax (if appropriate) and shipping.