mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
Accepted Solutions
@patrfar66 wrote:That’s all I ask is for someone to review everything I’ve been selling goes to them and I got e-mail saying they were trying to recover $80.56 after they were suppose to put 53.00 in my bank they took that out and now they want more. I’m 62 years old this is how I make ends meet.
Thank you so much for taking the time
Next time you have a question or concern, come here first. We will be honest with you when we think we can help or if you have to contact Ebay for further assistance. If you had come here first we would have told you that you would have to pay some fees to do this. I am very sorry that you were given incorrect information.
I hope one of the team members I tagged will be able to help. Just remember, it could be a couple days before one of them pops in.
Did you read the terms and conditions for having a Store subscription before doing anything? If you had, you would have been warned that downgrading your store will cause you to incur fees.
https://pages.ebay.com/stores/subscriptionterms.html
I'm very sorry this happened to you.
The refund is likely due to the fact of the store differences in price. Our store fees are charged a month in advance, so when you downgraded, they would have refunded you for any time you had left on your Premium store for the month and then charged you the penalty separately.
I don't know if anyone can help you as it is simply the rules for subscriptions. And I know you are aware of how important it is to read the requirements of any program before joining, just in this case you forgot or got distracted and forgot. I am really sorry to hear this.
What does really concern me and might give you a little hope is the incorrect information supplied to your by Ebay customer service. That should not have happened. I'm going to tag your thread so that we can get an experienced CSR to review your situation. They will be back tomorrow. So it may take a couple of days for them to respond. Don't give up. It is my hope they will be able to help you, even if just a little bit.
@patrfar66 wrote:That’s all I ask is for someone to review everything I’ve been selling goes to them and I got e-mail saying they were trying to recover $80.56 after they were suppose to put 53.00 in my bank they took that out and now they want more. I’m 62 years old this is how I make ends meet.
Thank you so much for taking the time
Next time you have a question or concern, come here first. We will be honest with you when we think we can help or if you have to contact Ebay for further assistance. If you had come here first we would have told you that you would have to pay some fees to do this. I am very sorry that you were given incorrect information.
I hope one of the team members I tagged will be able to help. Just remember, it could be a couple days before one of them pops in.
@mam98031 wrote:
Did you read the terms and conditions for having a Store subscription before doing anything? If you had, you would have been warned that downgrading your store will cause you to incur fees.
https://pages.ebay.com/stores/subscriptionterms.html
I'm very sorry this happened to you.
The refund is likely due to the fact of the store differences in price. Our store fees are charged a month in advance, so when you downgraded, they would have refunded you for any time you had left on your Premium store for the month and then charged you the penalty separately.
I don't know if anyone can help you as it is simply the rules for subscriptions. And I know you are aware of how important it is to read the requirements of any program before joining, just in this case you forgot or got distracted and forgot. I am really sorry to hear this.
What does really concern me and might give you a little hope is the incorrect information supplied to your by Ebay customer service. That should not have happened. I'm going to tag your thread so that we can get an experienced CSR to review your situation. They will be back tomorrow. So it may take a couple of days for them to respond. Don't give up. It is my hope they will be able to help you, even if just a little bit.
Hey @patrfar66! We can't guarantee a credit but it sounds like one was probably received based off the info you noted above. It's important to closely review the transaction screen that shows charges and credits. If you don't see that a credit has been applied or there are other questions as to why funds are now owed after getting that credit, then it would be good to call in and speak to our payments team.
I think you may have misunderstood. Since store fees are charged to sellers a month in advance, the small credit the OP received is likely for their Premium store because they changed it to a Basic store. So it is likely for the balance of the month on the Premium store level.
The big issue here is what the Call Center told this seller. From the information they got from the call center caused them to make a decision that financially HARMED them. Each and every person on the Call Center is an agent of Ebay. We should all be able to depend on them to give us correct information. When they don't it can do serious harm to members as is evidenced by what happened to this seller.
IMHO the call log should be reviewed. If the CSR did in fact advise the OP as they state they did, then Ebay should step up here and make it right.
Or is the Call Center employees allowed to tell us anything they want and Ebay doesn't stand behind what they say?
@donsdetour wrote:
velvet@ebay wrote:
@mam98031 wrote:
Did you read the terms and conditions for having a Store subscription before doing anything? If you had, you would have been warned that downgrading your store will cause you to incur fees.
https://pages.ebay.com/stores/subscriptionterms.html
I'm very sorry this happened to you.
The refund is likely due to the fact of the store differences in price. Our store fees are charged a month in advance, so when you downgraded, they would have refunded you for any time you had left on your Premium store for the month and then charged you the penalty separately.
I don't know if anyone can help you as it is simply the rules for subscriptions. And I know you are aware of how important it is to read the requirements of any program before joining, just in this case you forgot or got distracted and forgot. I am really sorry to hear this.
What does really concern me and might give you a little hope is the incorrect information supplied to your by Ebay customer service. That should not have happened. I'm going to tag your thread so that we can get an experienced CSR to review your situation. They will be back tomorrow. So it may take a couple of days for them to respond. Don't give up. It is my hope they will be able to help you, even if just a little bit.
Hey @patrfar66! We can't guarantee a credit but it sounds like one was probably received based off the info you noted above. It's important to closely review the transaction screen that shows charges and credits. If you don't see that a credit has been applied or there are other questions as to why funds are now owed after getting that credit, then it would be good to call in and speak to our payments team.
"then it would be good to call in and speak to our payments team."
CALL?????
HOW????
GOT A NUMBER THAT WORKS????
velvet@ebay This issue as NOTHING to do with the Payment Team AKA the MP team.
@mam98031 wrote:
I think you may have misunderstood. Since store fees are charged to sellers a month in advance, the small credit the OP received is likely for their Premium store because they changed it to a Basic store. So it is likely for the balance of the month on the Premium store level.
The big issue here is what the Call Center told this seller. From the information they got from the call center caused them to make a decision that financially HARMED them. Each and every person on the Call Center is an agent of Ebay. We should all be able to depend on them to give us correct information. When they don't it can do serious harm to members as is evidenced by what happened to this seller.
IMHO the call log should be reviewed. If the CSR did in fact advise the OP as they state they did, then Ebay should step up here and make it right.
Or is the Call Center employees allowed to tell us anything they want and Ebay doesn't stand behind what they say?
Hey @mam98031! I understood what the member was saying and did my best to tailor my reply to them. At this point they will need to contact our payments team if they need help reading their transaction screen and what may have happened with credit requests.
If you're having trouble contacting our payments team @patrfar66 and @donsdetour go to your Payments screen in the Seller Hub and click the floating Help box to the right of the screen.
velvet@ebay wrote:
@mam98031 wrote:
I think you may have misunderstood. Since store fees are charged to sellers a month in advance, the small credit the OP received is likely for their Premium store because they changed it to a Basic store. So it is likely for the balance of the month on the Premium store level.
The big issue here is what the Call Center told this seller. From the information they got from the call center caused them to make a decision that financially HARMED them. Each and every person on the Call Center is an agent of Ebay. We should all be able to depend on them to give us correct information. When they don't it can do serious harm to members as is evidenced by what happened to this seller.
IMHO the call log should be reviewed. If the CSR did in fact advise the OP as they state they did, then Ebay should step up here and make it right.
Or is the Call Center employees allowed to tell us anything they want and Ebay doesn't stand behind what they say?
Hey @mam98031! I understood what the member was saying and did my best to tailor my reply to them. At this point they will need to contact our payments team if they need help reading their transaction screen and what may have happened with credit requests.
If you're having trouble contacting our payments team @patrfar66 and @donsdetour go to your Payments screen in the Seller Hub and click the floating Help box to the right of the screen.
OK, let's try it this way. Did the Payments team take over Store Subscriptions? If so, when and why did that happen as it is not MP specific?
FYI, the OP's issue has nothing to do with their Transaction screen, it has to do with their Store Subscription. I'm not at all sure what made you think this was about a "transaction screen".
@mam98031 wrote:
velvet@ebay wrote:
@mam98031 wrote:
I think you may have misunderstood. Since store fees are charged to sellers a month in advance, the small credit the OP received is likely for their Premium store because they changed it to a Basic store. So it is likely for the balance of the month on the Premium store level.
The big issue here is what the Call Center told this seller. From the information they got from the call center caused them to make a decision that financially HARMED them. Each and every person on the Call Center is an agent of Ebay. We should all be able to depend on them to give us correct information. When they don't it can do serious harm to members as is evidenced by what happened to this seller.
IMHO the call log should be reviewed. If the CSR did in fact advise the OP as they state they did, then Ebay should step up here and make it right.
Or is the Call Center employees allowed to tell us anything they want and Ebay doesn't stand behind what they say?
Hey @mam98031! I understood what the member was saying and did my best to tailor my reply to them. At this point they will need to contact our payments team if they need help reading their transaction screen and what may have happened with credit requests.
If you're having trouble contacting our payments team @patrfar66 and @donsdetour go to your Payments screen in the Seller Hub and click the floating Help box to the right of the screen.
OK, let's try it this way. Did the Payments team take over Store Subscriptions? If so, when and why did that happen as it is not MP specific?
FYI, the OP's issue has nothing to do with their Transaction screen, it has to do with their Store Subscription. I'm not at all sure what made you think this was about a "transaction screen".
Hi @mam98031! As you know we can't go into details about another members account. It could be that this member is not familiar with how to read their transactions screen and how the incoming and outgoing of funds/credits work.
For that reason, I'm encouraging them to contact our payments team. They can go through the transactions with @patrfar66 and help them to see why their balance looks the way it does after having requested a subscription credit.
velvet@ebay wrote:
@mam98031 wrote:
velvet@ebay wrote:
@mam98031 wrote:
I think you may have misunderstood. Since store fees are charged to sellers a month in advance, the small credit the OP received is likely for their Premium store because they changed it to a Basic store. So it is likely for the balance of the month on the Premium store level.
The big issue here is what the Call Center told this seller. From the information they got from the call center caused them to make a decision that financially HARMED them. Each and every person on the Call Center is an agent of Ebay. We should all be able to depend on them to give us correct information. When they don't it can do serious harm to members as is evidenced by what happened to this seller.
IMHO the call log should be reviewed. If the CSR did in fact advise the OP as they state they did, then Ebay should step up here and make it right.
Or is the Call Center employees allowed to tell us anything they want and Ebay doesn't stand behind what they say?
Hey @mam98031! I understood what the member was saying and did my best to tailor my reply to them. At this point they will need to contact our payments team if they need help reading their transaction screen and what may have happened with credit requests.
If you're having trouble contacting our payments team @patrfar66 and @donsdetour go to your Payments screen in the Seller Hub and click the floating Help box to the right of the screen.
OK, let's try it this way. Did the Payments team take over Store Subscriptions? If so, when and why did that happen as it is not MP specific?
FYI, the OP's issue has nothing to do with their Transaction screen, it has to do with their Store Subscription. I'm not at all sure what made you think this was about a "transaction screen".
Hi @mam98031! As you know we can't go into details about another members account. It could be that this member is not familiar with how to read their transactions screen and how the incoming and outgoing of funds/credits work.
For that reason, I'm encouraging them to contact our payments team. They can go through the transactions with @patrfar66 and help them to see why their balance looks the way it does after having requested a subscription credit.
Clearly there is some kind of miscommunication going on here. NO ONE is asking for account specific information and NO ONE is having a problem reading a transaction screen.
Somehow you have your subject matters mixed up. Maybe with another thread or something. If you go and just read the OPENING STATEMENT on this thread, it is about a STORE subscription.
"i truly need help understanding eBays reasoning with my funds, I opened a store was told I couldn’t get out of it but I could down grade when I did eBay charged me the fees for a year for store and premium payment was told they were going to refund me mean while taking all my sales to go towards negotiate balance even taking customers shipping fees, now that they refunded me 2 weeks later my account still is in the minus I don’t understand what they are still taking my funds!! Someone please help me this isn’t a few dollars it’s been weeks!!"
It could be that the OP is mistaken and they were credited for the penalty fee for downgrading their store while having an active yearly subscription. I don't want any specifics on their account, I am only trying to get help for the OP.
It could be that the OP is mistaken and they were credited for the penalty fee for downgrading their store while having an active yearly subscription. I don't want any specifics on their account, I am only trying to get help for the OP.
Hi @mam98031 - We've tried to help in this situation as clearly as we can without violating our privacy guidelines. We cannot say anything further on this matter without crossing this line.
If OP is still confused about whether or not they have received a credit we would strongly suggest they contact CS so they can help review any transaction history with them in detail to sync and get on the same page.
![Video [Russian Language]: Answers to common Payoneer registration issues](/t5/image/serverpage/image-id/750612i41F587DBC26EF24C/image-size/large?v=v2&px=999)
