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What's going on in ebay?

 I retuned 2 items purchased this week. The status is showing refund made, refund closed but I didn't get the refund in my card. Ebay is not replying my message and all their phone numbers have been disabled.

Message 1 of 8
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Re: What's going on in ebay?

How long ago were you notified of the refund? It can take some time for the money to be processed back to your card account.

Message 2 of 8
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Re: What's going on in ebay?

Yes, refunds can take some days (up to a whole billing cycle) to be processed back to your payment method.

Hang in there. You don't need eBay... they can't 'hurry it along'. Good luck.

Message 3 of 8
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Re: What's going on in ebay?


@todunke1 wrote:

 I retuned 2 items purchased this week. The status is showing refund made, refund closed but I didn't get the refund in my card. Ebay is not replying my message and all their phone numbers have been disabled.


If you used a charge card, it can take a little bit for the credit to show up.  It can take up to 30 days, but it is usually much shorter than that.

 

https://twitter.com/askebay?lang=en

https://www.facebook.com/eBayForBusiness/

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 4 of 8
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Re: What's going on in ebay?

Hello. 

I know it take 2-3 business days but its about 2 weeks now and no refund money in my account yet. Thanks for your response though. Happy new year.

Message 5 of 8
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Re: What's going on in ebay?

Happy new year. 

I know it take 2-3 business days but its about 2 weeks now and no refund money in my account yet. Thanks for your response though. Have a wonderful year.

Message 6 of 8
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Re: What's going on in ebay?

@todunke1 

 

Contact your credit card company and ask how long you will be waiting. 

Message 7 of 8
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Re: What's going on in ebay?


@todunke1 wrote:

Hello. 

I know it take 2-3 business days but its about 2 weeks now and no refund money in my account yet. Thanks for your response though. Happy new year.


See post 4.  

 

No one on this thread told you that a refund would be processed by your Credit Card company in 2-3 days.  It can take up to 30.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 8 of 8
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