Unauthorized Purchase

[nyrefel0]

Hello I'm new here..I have an issue hopefully somebody will read & know how to help me or point me in the right direction! I have an unauthorized purchase made on my card from eBay before I could cancel, it completed. So I tried contacting the merchant but was told they have no record of it at all! My card statement said it went to Ebay Orchard L2 can someone help me get a refund please? I have kids & its Christmas I don't have $ to give away please help? 

[candd205]

Contact your credit card company and dispute the charge.

[divwido]

You may not even have to call them.  Most will do it right on the computer, just go to the transaction and see if there is a dispute option.

[pburn]

@nyrefel0 

Who else has access to your credit/debit card? Someone in the household? A friend? A relative?

If your statement said the debit was from "Ebay Orchard L2," what "merchant" did you contact? And how did you contact that merchant?

[janet9988]

I would be more worried about who is illegally using your account and card.

Report this to ebay and your bank.

https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196

Ebay can trace IP address to see who actually purchased the item and go after them.

Unfortunately the seller will be the one to lose out in the end.

[dq3141]

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@janet9988 wrote:

Ebay can trace IP address to see who actually purchased the item and go after them.

eBay isn't going to "go after" a person who may OR may not have used a card without permission. Where did you get that idea? How, exactly, would eBay "go after" this buyer?

[chrisccamp-0]

You don't understand were I'm coming from I want the address n name I will take care of the rest

[chrisccamp-0]

I want the name address that's it and you guare in the v clear t will take caof the rest just send me the purchase for 40.37 cents that's all I want

[chrisccamp-0]

Saturday July the 1st

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.