Transaction on hold

[chmi571711]

Hi - I bought an item, paid immediately by paypal.  
Thought all was good, but seller has emailed me to say ebay told her to put the transaction on hold while they resolve a payment issue.

I haven't received anything from ebay or paypal - but have checked and funds came off my bank account for paypal as expected.  When I click 'haven't received the item yet', I get a message saying it looks as though I haven't paid for the item yet and to contact the seller if I have.

So, I don't seem to be able to get in touch with ebay or paypal (paypal help directs me to ebay!).

Any ideas?

Thanks!!

[dhbookds]

You are in the UK.........is the item in the US?  The seller may not ship to the UK.......if item was in the UK, probably best to ask on their board.........

[comics-scifi-collectibles]

@chmi571711   The seller may not have the correct email address on their listing to receive the payment.  

You can not file a refund request for an item that is not received until after the last estimated delivery date.    You always file a refund request with eBay FIRST before you go to PayPal.

Ebay UK customer service:

https://www.ebay.co.uk/help/home

Ebay UK community:

https://community.ebay.co.uk/t5/Answer-Centre/ct-p/11900000007