Timeline of Events for Tax Verification For Single Member LLC/Sole Props.

[pelequip]

As many others, we are facing issues with W-9 verification, primarily single member LLC/Sole proprietors. These funds have been locked out to us since 11PM Tuesday 3/11. I'm hoping a single mod is able to point us in the right direction, or perhaps this will provide a bit of help or guidance for anyone else in this situation.

Timeline of headaches:

Wednesday - Tried using the form provided by clicking the link on the banner - not usable for single member LLCs, gave up for the day after reaching max attempts (5?)

Thursday 933AM EST - Still no usable form. Reached out to Payments department & spoke with Rachelle who provided an alternative format for uploading the W-9 as requested: "informationreporting@ebay.com", Sent email at 944AM

Thursday 11:12AM EST - Received confirmation from Rachelle that W-9 had been received by the back office, advised she couldn't see it personally, but could confirm it had been received by the correct department.

Thursday 344PM EST - Received call from Rachelle that W-9 verification had been completed and to expect payouts to return to normal and banner to clear by Noon on Friday.

Friday 12PM EST - Payouts still held, spent remainder of afternoon trying to get ahold of someone who could provide follow up, only to find out no US agents were available in the payment department on Fridays after noon.

Monday 10:00 AM EST - Spoke to Danny, a supervisor in payments department who advised it was possible to raise the request to the back office, but would not do so until their typical handling time had passed (Friday 3/21) Advised to call back Monday 3/24 if I still had not received any payouts. Asked him how he would feel to continue working without knowing he was ever going to receive the promised paycheck, as that is how I feel about our current situation, and my promised payout. No response to that.

Monday 4:45PM EST - Spoke to Keith, Supervisor in Payments department, advised the W-9 verification process typically takes 30 days, but that he will send a request to raise the ticket to the back office. Would not answer more questions, or offer any other assistance.

Tuesday 845AM EST - Spoke to Rebecca, Payments department. Could not confirm if the W9 was received and again quoted 30 days until verification is completed. She stated there was not official timeline, but they were very busy verifying W-9s and were quite overwhelmed.  Suggesting prioritizing sellers with larger amounts held in payouts. IE $25,000 would be processed sooner than $170. Advised just to wait and that she sees my extensive call history, and continued calls will not speed up the process.

So that brings us to here & now. After speaking to nearly 30 reps in 6 days I am no closer to having payouts released. Mods, please urge eBay to provide a clear and concise announcement regarding this issue that provides a clear path to payout hold release and an estimated timeframe.

[fab_finds4u]

You were told by Danny to call back if you haven't  received payment by 3/21.

If you haven't  figuredt it out, generally 30 days to process your W-9 is not a guaranteed timeline.  But you should wait until that date has arrived before you do any more calling.

Bugging 30 different reps is harassment.  It's  a wonder they haven't suspended you.

[pelequip]

Thanks for your positively helpful answer. Spoke to Scott yesterday, who said they were all trying the incorrect process to get payouts released. He had the problem fixed and payouts release not even 2 hours after our phone call. Maybe I spoke to so many reps because 80-90% strictly use scripts and don't actually attempt to problem solve.

[teklifestyle]

Its not harassment when this issue is on eBays end and they are holding all your money hostage for 30 days... First off the rule from the IRS is eBay should withhold 24% until the issue gets resolved. eBay is choosing to withhold all of our funds. This is a big issue none of my information has changed since 2022 and all my information on eBay is correct and verbatim to my IRS name EIN etc.. yet eBay put my payments on hold and wont take my Original EIN document as proof I had to call the IRS and get a 147c. Which I did and was told 24-48 hours to resolve.. Didnt resolve so call back then im told up to 30 days which is entirely unacceptable. So its not harassment especially when you call and people do not know what you are talking about. I finally got someone that escalated me up to a Team lead where I was informed this is a big deal on eBays end right now and they are so swamped and backlogged with this issue they have notifications to all the staff about it. The back end team that verifies the documentation is said to be trying for a 10 day turn around. The team lead was at least knowledgeable of the issue and had some sort of answer we shall see if my funds get unlocked..