The case is pending - What should I do?

[aviwe_1999-5]

I have not got the purchased item. The delivery date was several days ago. The seller repeats his answers like a robot and not willing to refund. I opened a claim and ebay status for several days is:

The case is pending

Hang on, we're still reviewing your case.Hang on, we're still reviewing your case.

We'll be in touch with you soon.We'll be in touch with you soon.

How long should I wait for refund?

[soh.maryl]

If you opened an ITEM NOT RECEIVED CASE and nothing has happened for at least 96 hours after you opened it, you need to return to the case and ask eBay to step in.

If, however, there is tracking indicating that the package is moving through the system, eBay may ask you to wait a few days to see if it does arrive.

You've not mentioned exactly what you've done so far and when you started your case.  

[fab_finds4u]

After you open the claim the seller has 3 days to respond. Sometimes eBay allows the seller more time if tracking shows it's  moving and not stuck.

Just be patient. You'll get the item or a refund. If you don't then you will be able to ask eBay for help.

[nenu-5410]

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@soh.maryl wrote:

If you opened an ITEM NOT RECEIVED CASE and nothing has happened for at least 96 hours after you opened it, you need to return to the case and ask eBay to step in. 

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It seems you might not have read the eBay Money Back Guarantee, because that middle part, that's not what the MBG says.

[albertabrightalberta]

The seller is in China and with 94% feedback, I'm not optimistic that he'll issue a refund until you escalate the case. 

You don't say how many "several days" is that the case has been pending.

With 7 INR allegations just in the last month, I doubt the seller will be around much longer.

I expect you'll win this case as long as you don't let him keep you hanging long enough to lose your MBG protection.

[allet-5142]

This I the same thing that happened to me I purchased a Denon amp from eBay that was described wrong they sent me a prepaid postage label for the return by Royal Mail printed it of and went to Royal Mail who then told me the item was over 20kg and they could not deliver it I then phoned eBay and described what happened the case was opened for the seller to provide me with the right delivery service in a couple of day DPD picked up the item it was delivered back to the seller and my refund was not issued I then contacted eBay give give them the tracking details even the seller contacted eBay and told them the item was delivered back they told me the case would be resolved in 48 hours phoned on 48 hours was told the case was being reviewed don’t know what to review and now I’m into my 5th day from the item being delivered back to the seller total nightmare this is not my problem this is down to eBay and the seller my heads completely fried with this