Refunding Postage

[thevintagewindow]

What is the protocol for refunding the cost of postage for an item was damaged in shipping?

I have refunded a customer in full for the item she purchased that was delivered broken.  I filed a claim with USPS and still awaiting for a final determination.  While the post office will refund me for the item they do not refund the cost to ship it.  Am I obligated to refund the shipping cost to the customer even though I won't be reimbursed?

[buyselljack2016]

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@thevintagewindow wrote:

What is the protocol for refunding the cost of postage for an item was damaged in shipping?

I have refunded a customer in full for the item she purchased that was delivered broken.  I filed a claim with USPS and still awaiting for a final determination.  While the post office will refund me for the item they do not refund the cost to ship it.  Am I obligated to refund the shipping cost to the customer even though I won't be reimbursed?

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If you did not refund the postage that the buyer paid........................    you did not refund the buyer in full !!!!!!

Buyer should be made whole.

[releasethekraken_1]

Yes, the buyer gets  a refund of 100% of what they paid you.