Refunded buyer for something wrong on product, they discovered it was a mistake. How to charge back?

[jpv258]

Don't know if this is the right board or not, but I had sold a Blu-ray for $13 (with shipping) and they messaged me yesterday that there was a problem with the audio (they weren't getting any). Given the price was so low I decided it wasn't worth returning the Blu-ray and just refunded them the $13.

So this morning they messaged me and said they played around with the settings and got the audio to work and wanted to send the money back. How can this be done within ebay?

[monica-sells]

wow...that rarely happens, but it is encouraging

I would just say thanks...and let them keep it....(with the caveat of maybe "buy another from me")

i don't know of any other way other than relisting the item using local pickup only (so there would be no shipping to track)....dunno

just thinking out loud

[jpv258]

Yeah, I was thinking about that, letting them keep it and buy something from me...

I did do a google search and a reply from last year suggested they can send the money via paypal but I thought that sort of thing was against the terms of service.

[mtgraves7984]

@jpv258 

Since you've had a transaction with the buyer, it's okay to ask for the email and do a 'Request' through PayPal. Good luck.

[momdadsstash]

I think since the sale is complete then you can go outside Ebay and have her send the money to you directly.

Someone will correct me if this   is wrong, but I don't think it is.

[monica-sells]

probably would not be against the TOS as mentioned

but...I would save every message, email, sales receipt for a quick explanation if you are questioned by the bot and need to present a bullett-proof case to customer service......just to be safe