Refund

[mamaangel2014]

Can anyone explain how it is that one can purchase an item, have item shipped to address on file, have tracking show as delivered over 5 days ago, and then buyer claims does not recognize the charge, gets money back, and keeps the item? Yes I was protected by ebay seller protection but seems to me this is wide open for easy fraud and for one to buy a bigger ticket item and then claim "doesn't recognize the charge." That was exact reason given. So you received an item you didn't order and instead of marking return to sender you keep item and claim don't recognize the charge? 

[alcoforever]

Sounds to me like ebay is following the customer is always right rule.   However,  it will put a mark on that buyer's account so I doubt that buyer will be able to get away with that ploy a second time.

Still, it opens the door to a 'one to a customer' scam for all the rest of us.

[papa486516]

---

@mamaangel2014 wrote:

So you received an item you didn't order and instead of marking return to sender you keep item and claim don't recognize the charge? 

---

It is illegal to mark Return to sender an item received which you don't recognize.

But there will be many suggestions how to circumvent this law.

[mtgraves7984]

Gotta admit... it blows. I'm glad to hear you were protected, as we sellers have so little anymore. I'm in MP and haven't had experience with a CCC chargeback yet, but hoped that eBay would offer proof of such an order being made and refer to my tracking number as to confirm delivery. Good post.

[fab_finds4u]

Since when?

It is not illegal to return an unopened package to USPS  and ask them to return it to the sender.

[buyselljack2016]

---

@alcoforever wrote:

Sounds to me like ebay is following the customer is always right rule.   However,  it will put a mark on that buyer's account so I doubt that buyer will be able to get away with that ploy a second time.

Still, it opens the door to a 'one to a customer' scam for all the rest of us.

---

Just the same way as it happened with PP, eBay has no say. The  decision is in the hands of the CCC.

[mtgraves7984]

Just the same way as it happened with PP, eBay has no say. The  decision is in the hands of the CCC.

@buyselljack2016 ... I didn't know this. ^^^

@mamaangel2014 

You say that, "I was protected by ebay seller protection".

Did you  have to provide the information to a CCC, or did eBay handle it (for you) through MP somehow?

[buyselljack2016]

---

@mtgraves7984 wrote:

Just the same way as it happened with PP, eBay has no say. The  decision is in the hands of the CCC.

@buyselljack2016 ... I didn't know this. ^^^

@ma el2014 

You say that, "I was protected by ebay seller protection".

Did you  have to provide the information to a CCC, or did eBay handle it (for you) through MP somehow?

---

I see no response from the OP, but as to an experience that I had with this in eBay/MP an "unauthorized" was started.

I submitted the tracking #.   After a very short time I was notified that the CCC had found in the buyer's favor.  My funds were released. I was not charged. eBay "seller protection" covered it.

Mine was a sale that was shipped, received, and for which I got + feedback before the "unauthorized".

I had messaged the buyer to ask what was going on  the same time as responding to eBay.

Got a reply after a while. Seems the charge was on "mom's CC".  Mom had charges on the card she did not recognize. It was not explained if it was this  particular one, but "mom" just disputed everything charged on the card. Not sure why the CCC found in the buyer favor when the paper trail was there, but eBay covered it, so I got my money. eBay got money. Buyer got a "free" item.

[papa486516]

---

@papa486516 wrote:

---

@mamaangel2014 wrote:

So you received an item you didn't order and instead of marking return to sender you keep item and claim don't recognize the charge? 

---

It is illegal to mark Return to sender an item received which you don't recognize.

But there will be many suggestions how to circumvent this law.

---

Here's an example, for the 5 of us that have lost the ability to read, then comprehend.

---

@goodkarmakaos wrote:

I had a delivery at my post office that I had to sign for. This is weird because I haven't ordered anything.

I went and got the item and it was a 25 year old Duncan Hines cookbook sent from Indiana. I don't know anyone in Indiana.

[yuzuha]

---

@buyselljack2016 wrote:

---

Got a reply after a while. Seems the charge was on "mom's CC".  Mom had charges on the card she did not recognize. It was not explained if it was this  particular one, but "mom" just disputed everything charged on the card.

---

That's how it typically works. If you report unauthorized use of a card, the CC company will mark ALL charges made in that time frame as being potentially unauthorized until you go through and clear them with the CC company. When I had my CC number stolen, they went down the list of charges that had been made on the card and had me verify which ones were in fact mine.

[kensgiftshop]

---

@papa486516 wrote:

---

@papa486516 wrote:

---

@mamaangel2014 wrote:

So you received an item you didn't order and instead of marking return to sender you keep item and claim don't recognize the charge? 

---

It is illegal to mark Return to sender an item received which you don't recognize.

But there will be many suggestions how to circumvent this law.

---

Here's an example, for the 5 of us that have lost the ability to read, then comprehend.

---

@goodkarmakaos wrote:

I had a delivery at my post office that I had to sign for. This is weird because I haven't ordered anything.

I went and got the item and it was a 25 year old Duncan Hines cookbook sent from Indiana. I don't know anyone in Indiana.

---

What does that have to do with marking a package return to sender?

They didn't have to pick up the cookbook and it would have been returned to the seller.

[mam98031]

Often times it is because the buyer doesn't recognize how the charge presents on their CC statement.

[mamaangel2014]

No, it is not illegal. 

Can I write RTS on a package?

United State Postal Service pick up the package and send it back to the sender if it is written “Return to Sender” on it, but if you receive and signed the mail item or opened it, then you have to put it in the new envelope and pay for postage. The charge of postage will be the cost of returning the package.

https://uspspoint.com › return-to-sen...

How to Return USPS Package to Sender? - Usps Point

This item was tracked but no signature was required. 

[mamaangel2014]

Sadly, this experience was with MP.  MP means nothing except that ebay gets more of our money and gives them easier access to whatever account you have funds deposited to take it out before notifying you. 

[mamaangel2014]

I provided proof of the purchase and of the tracking to ebay. Ebay is who sent the notice and gave me the reason said, therefore I dealt with eBay who did ultimately find I was not in error, but like someone said, I got my money, ebay got their money, buyer got his money back, and someone got a free item.