I am a long time buyer and seller on eBay. I have always had great customer service experience and experience overall with eBay. That is until the last year. I just had the most poor, unprofessional, and rude customer service. Besides the representative have a horrible sound device they were using, they could not provide me any solutions to my issue, and when I realized they were out of their depth and asked to speak to a supervisor they disconnected me. My funds keeping getting placed on hold from selling because eBay’s tracking system isn’t tracking the delivery of the package. Even after the buyer acknowledged recieving the product and leaving positive feedback, my funds were kept on hold. This has happened multiple times. I have spent hours on the phone trying to get this fixed, and most of the time customer service representatives have been helpful and courteous, often escalating my issue as necessary. This last rep was rude and had no intention of finding a solution. Perhaps eBay is no longer the marketplace it once was and it is time to take my business to another platform.
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