Please check your payment details or use a different payment method

[titustaie]

Hi,

I’m having trouble checking out on eBay. I get the error: "Please check your payment details or use a different payment method" whenever I try to place an order for $202. Smaller transactions under $20 work fine.

I’ve contacted my bank, and my card is fine. I’ve also tried different Visa cards, but the issue persists. All transactions were attempted with Visa.

Any advice on how to resolve this?

Thanks!

[kensgiftshop]

If they try placing a hold on the money, you need double what the payment is in the account.

[kensgiftshop]

Does the seller ship to your country?

[fab_finds4u]

Was it a prepaid  Visa card?   

[hadesscion]

I'm having the same issue while trying to pay for a label to ship an item.  There's nothing wrong with my card.  I think eBay is just spazzing out at the moment.  Hopefully they figure it out soon because I have some items to ship today.

[titustaie]

Yes it's a Visa Card

[titustaie]

Same here....but the same Card is able to place Checkout on small amounts like 10 USD ....that's what's shocking....

[hadesscion]

Mine is MasterCard, and my purchase attempt was for under $10.

When I go to manage my payment options, it throws a similar error, so something is definitely messed up right now.

[kensgiftshop]

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@hadesscion wrote:

I'm having the same issue while trying to pay for a label to ship an item.  There's nothing wrong with my card.  I think eBay is just spazzing out at the moment.  Hopefully they figure it out soon because I have some items to ship today.

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You don't pay for shipping labels using a card.

It's either pending funds or Pay Pal.

[hadesscion]

I have my credit card set up as my backup default payment method when there are no pending funds.  I've purchased numerous labels this way.

[hadesscion]

I removed and readded my card and was able to purchase one label, but am getting the error when trying to purchase the other label, which makes no sense.  Obviously, if the card works for one label, it should also work for the other label.

EDIT: It finally went through after about the fifth attempt.

[titustaie]

When was that? Today?

[hadesscion]

So, I tried to purchase a label this morning and the same thing is happening again.  It appears that something is bugged and it keeps asking me to add a payment method to my card, even though I already have my card attached to my account.  When I try to manage my card, it just opens a blank box.  And when I try to add my card again, it says that it can't verify my card.

I finally just used my PayPal account (which uses the same card, btw).

Come on eBay, get it together.