Payoneer Scamming You With "Annual Account Fee"

[msc1228]

If you are a seller on ebay please read this and don't let Payoneer scam you without a fight. 

If you aren't aware Payoneer recently announced an "Annual Account Fee" that will be applied to your account if you doesn't receive 2000USD within 12 months. Here are their exact words:

"We are updating the criteria for charging an Annual Account Fee of 29.95 USD in some countries. In the affected countries, starting from the effective date, an Annual Account Fee will be charged if 12 months pass and you have received less than 2,000.00 USD (or equivalent) in payments."

In my country the effective date was 6/26/2023 (for a lot of other countries it was late April 2023). 

Imagine my surprise when I got charged the 29.95USD Annual Account Fee on 6/26/2023. I contacted Payoneer numerous times and they are telling me because I didn't accumulate 2000USD from 6/26/2022 to 6/26/2023 therefore the fee applies. Did they expect us to have looked into the future in 2022 and anticipated this fee?? This is a total scam to me and highly highly unethical. Please look at your account if you reside in the UK, Europe, Australia (basically anywhere but the USA) and see if you were charged this fee. We need to band together and do something about this. I've already filed a complaint with the Better Business Bureau. I'm going to stop selling on ebay unless they give us another option besides Payoneer. What an absolute unprofessional and unethical company. Please contact me if you have any questions and thanks for reading this.

Ming

[luxkiller65]

It's ridiculous to have such a fee to keep an online account open anyway. PayPal doesn't charge that, and I bet most other similar online services don't either.

I am going to try to open a new eBay account with a different address in a different country which hopefully doesn't use Payoneer. I see no other way, apart from stop selling on eBay completely.

I hope Payoneer runs out of users. I wonder who would choose Payoneer over PayPal if they had the choice. Nobody? And if they do, they'd run away as soon as they realise they charge several extra fees.

Yeah, I've just heard of the 1$ fee for payments under 100$. They just can't stop stealing! Wonder what they'll come up with next.

[varth65]

Just made a new local hong kong account, and upon listing my 1st item, ebay asked me to link a payoneer account. LOL. so for hong kong same problem.

ebay managed to give us the worst paypal copy on the market and force us to use it with NO alternative, for select locations.

- 30 usd account fee (if sell less than 2k usd / 12 months)

- 1 usd fee for each payment received (under 100 usd)

- 3% fee for bank withdrawals

add to this the increased ebay fees, and you better make sure it's worth it, with all the scammers and postal losses...

[msc1228]

Don't forget about changing their policies without any clear rules and charging you just to skin another layer off you.  

[fadandffancy]

I called payoneer customer support they said they cannot refund the charges. it is totally unfair and unprofessional. 

[thebadgorilla]

I thought I could sell my used items on eBay as I did a few years ago...

But now it is no longer profitable as eBay forces you to use Payoneer to receive funds.

further delaying payments and add additional fees.

No thank you.

I will use smaller local sites, which may have fewer buyers, but I will save the shipping costs.

Bye-bye eBay.

[toysandsuch]

I’ve contested this unfair annual charge with the local Payoneer office here in Singapore, through lodging a complaint with the Monetary Authority. That was the only way to get a response and they still took 17 days. The same **bleep** answer about they having the right to change policy at any time, claiming this was agreed upon on signup. No comment about the backdating.

OP, I will pm you now.

[msc1228]

Yeah...same bull**bleep** about we can change policy at any time because we need to offer better services. And when I confront them about the backdating they simply don't mention it. Yes you are free to change the terms of your services (I can choose to not use your services going forward) but retroactively applying the terms is absurd. 

[accessories23_7]

payoneer charges an annual fee of $28.99 and a withdrawal fee of $30