Payments On Hold For Bank Verification But I get An Error When I Try To Verify

[agun2355]

I've been selling for years and have been on MP for a year with no problems when I suddenly received a message that my payments are on hold until I verify my bank account info. It's the same bank I've been using all along but I got an error message when I went to verify. I went to my banks website and was able to sign in no problem but kept getting an error when I  went back and tried to verify through ebay. I called CS and naturally they were unable to help at all. The person told me the verification hold was triggered by the spike in sales I've had this month. They said something about verifying through micro deposits that could take up to a week.

I have 3 sales awaiting shipment but I will not ship so long as my funds are on hold. I will cancel the orders and refund the buyers if need be. I have put my listings on time away with sales paused so that there won't be any new sales until this is resolved. This seems to me an insane bit of sabotage by ebay to a seller whose only crime was to have had a very good month. I don't know how this micro deposit nonsense will play out but I suspect it will be a huge problem like everything else with ebay these days. The bottom line is ebay has shut down a seller who was making them money. It's no wonder this company is circling the drain.

[mtgraves7984]

I have 3 sales awaiting shipment but I will not ship so long as my funds are on hold. I will cancel the orders and refund the buyers if need be. 

@agun2355 

I sure do empathize, but caution you against this ^^^ as you'd have 3 'dings' to your account. (You'd have to cancel the three as 'Out of Stock' and you only get two of those a year, if memory serves.) Already on the radar and that could be deadly.

Good idea to use the Time Away, and it looks like you've got a considerable Handling Time... use it. But I'd suggest that you ship within your Handling Time... or at least consider satisfying the Orders vs. Cancellations. Upward and onward and all...

[yuzuha]

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@agun2355 wrote:

I don't know how this micro deposit nonsense will play out but I suspect it will be a huge problem like everything else with ebay these days.

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The microdeposits are very simple: eBay will deposit two tiny amounts into your bank account (just a few cents each). You simply enter what the two amounts were to confirm that you received them.

When it happened to me, the hold was lifted as soon as I verified the amounts.

[agun2355]

If I cancel the orders it will be because I have decided to stop selling here. I was skeptical when switching from paypal to managed payments but decided to give it a try.  Since then this is the second time ebay sprang a frivolous hold on my funds for a **bleep** verification. The first time was for my social security number and now it is for my banking info. Both of which they already have. The reason given this time, that it was triggered by a spike in my sales, is garbage. I usually get around 20 to 25 sales a month, this month I have 30. This month is nowhere near my highest grossing month so why the need to verify now. This hold makes no sense at all and is an abuse of the payment process. I don't trust ebay or its motives and I'm not sure If I should continue to work with this company. 

[buyologist-3]

I see what you sold and I think I'd feel just as you do.  Few come back to tell us how it went and how long it took to get back.  Please let us know how you do!  Very best for you on this! 

[agun2355]

Thank you buyologist-3. Currently my funds are still on hold. Since I got an error when I attempted to verify my banking info I must wait several business days for the ridiculous micro deposit verification process to play out. In the meantime my listings will stay on time away and I am actively seeking another venue to sell from. I have some very rare items that I was going to list here but I don't trust ebay to process the payments. They are much to quick to hold funds for arbitrary reasons.

[agun2355]

I went through the micro deposit verification process, was told that I had successfully verified my banking info, yet the hold on my funds remains. I called cs and they kept saying that they need to verify my banking info even though I have already done so. I don't know what kind of a scam they are pulling here but if the hold is not lifted by tomorrow I will close my account for good. I played by the rules all along, was TRS with 100% positive feedback and this is my reward. If this is how ebay treats top sellers they are doomed.

[yuzuha]

Is the red banner still on your Seller Hub? If not, you're fine, you just won't get a payout date for another day or two until it updates.

[agun2355]

It took several hours and a phone call to cs after I had successfully verified my banking info for the dreaded red hold banner to finally be removed. I assume my payouts will resume shortly. I promptly ended my time away and shipped my sales items well within the handling time.

I think for verification requests such as the one I received ebay should give the seller a week or two to complete the verification process before initiating a hold on the sellers funds. Why not give the seller a message saying they need to verify account info by such and such a date or a hold will be placed on payments. This would lead to far less holds and the ensuing disruptions they cause the sellers.

[downunder-61]

Because that would be the rational way to do things, and eBay, rational?? Not so much

Hope it all works out for you

[goldcv]

Thank you ajun2355 for validating my exact struggle with E-bay withholding payments.  We have been casual sellers for 16 years and sell infrequently. Since the big Paypal debacle divorce, Ebay has taken a turn towards corporate greed over humanity.  Wether it is embedded into their current policies or not; when an honest seller gets a hostile Red Banner across their screen saying payments are on hold until you validate you bank account (the same bank account that they have been sending all my other payments to that has already been validated) what is one to think other than scam. Many things came to the surface. E-bay needs to show a fat 2022 year end quarter. They are desperately trying to catch up with Amazon as a big E-commerce giant. When you harass your sellers in such a despairing way is throwing the baby out with the bath water.  E-Bay further digs in when in spite of your funds on hold, you have them to re-spend with eBay while struggling though their extremely poor communication process. They are essentially holding our Sellers money hostage to spend on E-bay.  So, for the third time this year we have been harassed as sellers by the violent  Red Banner exclaiming "your payments are on hold until you verify your bank account".  12 phone calls later, 12 hours of sleep lost, 12 hours of loss of time trying to get it resolved, they finally processed payment to bank, though we has to choose an account to receive payments that was not the same being used prior. 

The process of trying to use their porthole to connect to bank was dubious at best. We could not connect with bank instantly to verify due to some computer glitch and then got thrown into a plethora of options depending on which e-Bay team mate we were talking to. We felt that the porthole glitch was intentional because we went to Library to try a different computer and got the same business. It was although allowing the micro deposit option which failed due to operator error on our part.  Each time we wanted to change 'my payment options' through the payment/account link when clicked on screen would come up and quickly disappear barring us from managing accounts (in which would have immediately fix the bank validation problem).  We believe that this is an unlawful practice and should merit a very large class action suit against E-bay for emotional duress if nothing else. Oh, the lasted fiasco happened three days before Christmas.

[downunder-61]

Thread from May

[kh-laura]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.