Payment did not come 2

[dieg021]

Hello! Order number 02-07024-64474 for my product on eBay.For some reason, payment did not appear in my PayPal account. Sale date May 6, 2021 Payment date May 6, 2021 via PayPal. I am a verified seller .Email address is correct as many other payments are received successfully ...

 I faced a similar problem last year. Then it was not possible to solve it. It is possible that the money somehow ends up in the account of third parties. Help me to understand .

[luftwaffe-1941]

I am the buyer in this transaction, and I also would like to know what the issue is. The money is gone from my bank account, but he still doesn’t have the payment.  

[kensgiftshop]

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@luftwaffe-1941 wrote:

I am the buyer in this transaction, and I also would like to know what the issue is. The money is gone from my bank account, but he still doesn’t have the payment.  

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Did you pay through Pay Pal?

If you did, check the transaction and see if it shows it was complete or if it says the payments hasn't been accepted yet.

[kensgiftshop]

@dieg021 

Recheck that listing and make sure it has the correct email address.

[kensgiftshop]

@dieg021 

Have you received payments after that order?

Since your country can not use Pay Pal to accept payments, that might be part of the problem.

[mam98031]

It is very likely you made a mistake on the listing the buyer purchased from.  In the financial area where you state your PayPal account address.  Even one character off will cause this issue.  

Identify what the problem is so you know exactly where the buyer's payment went.  Call PP, they will help you fix the problem.

Also make sure ALL your other listings don't have the same kind of problem.

[luftwaffe-1941]

I believe it just went through with my card. I don’t see any history of it going through my PayPal account when I look at my summary. The money is shown leaving my bank account though.