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Money was taken from my bank account but the order was not created

Hello, I made the payment. ebay took the money from my bank account but the item is still in my shopping cart and it shows unpaid. how do i solve this problem.
eBay item number:
334321576108
Message 1 of 15
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14 REPLIES 14

Money was taken from my bank account but the order was not created

Your payment may still be pending.  Give it a little more time.  You should also contact your seller if you have any concerns.  

Message 2 of 15
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Money was taken from my bank account but the order was not created

yes i'm waiting, but no notification came to my e-mail or Ebay. Also thanks for replying. I still have to wait, right?

Message 3 of 15
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Money was taken from my bank account but the order was not created

You should really contact the seller and see what they have to say.  If they do not reply get hold of ebay cs:

 

https://www.ebay.com/help/home

 

I would suggest using the chat option.  It's a bit more user friendly. 

 

 

Message 4 of 15
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Money was taken from my bank account but the order was not created

The seller has not received payment by Ebay and the item has not been marked as sold. I can't contact ebay, it keeps giving me an error. It says which product you are contacting about, I choose the product, but the rest does not come. Ekran Resmi 2022-02-08 19.45.38.pngI've been trying for hours like this.

Message 5 of 15
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Money was taken from my bank account but the order was not created

Contact Ebay.

 

https://twitter.com/askebay?lang=en

https://www.facebook.com/eBayForBusiness/

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 6 of 15
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Money was taken from my bank account but the order was not created

I would really like to know the outcome of this issue, if any.

Message 7 of 15
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Money was taken from my bank account but the order was not created

I contacted Ebay, but they say no payment has been made, but on the receipt from my bank it is clear that the payment was taken by Ebay. I have sent the receipt by e-mail and i am waiting for a reply. Thank you.

Message 8 of 15
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Money was taken from my bank account but the order was not created

Thank you.

 

I contacted Ebay, but they say no payment has been made, but on the receipt from my bank it is clear that the payment was taken by Ebay. I have sent the receipt by e-mail and i am waiting for a reply.

Message 9 of 15
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Money was taken from my bank account but the order was not created


@omer3111 wrote:

Thank you.

 

I contacted Ebay, but they say no payment has been made, but on the receipt from my bank it is clear that the payment was taken by Ebay. I have sent the receipt by e-mail and i am waiting for a reply.


Why not call your bank and just put the payment in dispute?


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 10 of 15
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Money was taken from my bank account but the order was not created

Hello, I contacted my bank and asked for a cancellation, they said that if it was a credit card, they could cancel it, but they couldn't help because it was a debit card. They asked me to contact Ebay.

Message 11 of 15
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Money was taken from my bank account but the order was not created


@omer3111 wrote:

Hello, I contacted my bank and asked for a cancellation, they said that if it was a credit card, they could cancel it, but they couldn't help because it was a debit card. They asked me to contact Ebay.


You need to talk to someone else because that is simply not true.

 

True that a Credit Card is NOT the same as a Debit Card.  That is true.

 

When you dispute a charge on your CC, you go directly to your CC company and file the dispute.

 

The DC has the same kind of process, so you CAN dispute the charge.  You won't get your money back immediately, but you can still file for a disputed charge.  Look at your Debit Card, they may tell you on the back side as to where you contact them to do this.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 12 of 15
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Money was taken from my bank account but the order was not created

How was your case finally resolved?

I'm in a similar predicament. Money was deducted from my account for item ID: 134268509439; but item still appears in my cart, and is still listed as being sold currently! 

Message 13 of 15
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Money was taken from my bank account but the order was not created


@omer3111 wrote:
Hello, I made the payment. ebay took the money from my bank account but the item is still in my shopping cart and it shows unpaid. how do i solve this problem.
eBay item number:
334321576108

@omer3111 

I can't find that listing. 

 

Are you sure you made the payment through the order? Or did you and the seller text or email each other? 

albertabrightalberta | Volunteer Community Mentor
"I can explain it to you, but I can't understand it for you."

Message 14 of 15
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Money was taken from my bank account but the order was not created

Hi everyone,

 

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

 

Thank you for understanding.

Message 15 of 15
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