Money was taken from my bank account but the order was not created

[omer3111]

Hello, I made the payment. ebay took the money from my bank account but the item is still in my shopping cart and it shows unpaid. how do i solve this problem.

eBay item number:

334321576108

[ckimodog]

Your payment may still be pending.  Give it a little more time.  You should also contact your seller if you have any concerns.  

[omer3111]

yes i'm waiting, but no notification came to my e-mail or Ebay. Also thanks for replying. I still have to wait, right?

[ckimodog]

You should really contact the seller and see what they have to say.  If they do not reply get hold of ebay cs:

https://www.ebay.com/help/home

I would suggest using the chat option.  It's a bit more user friendly. 

[omer3111]

The seller has not received payment by Ebay and the item has not been marked as sold. I can't contact ebay, it keeps giving me an error. It says which product you are contacting about, I choose the product, but the rest does not come. I've been trying for hours like this.

[mam98031]

Contact Ebay.

https://twitter.com/askebay?lang=en

https://www.facebook.com/eBayForBusiness/

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

[deltilogical]

I would really like to know the outcome of this issue, if any.

[omer3111]

I contacted Ebay, but they say no payment has been made, but on the receipt from my bank it is clear that the payment was taken by Ebay. I have sent the receipt by e-mail and i am waiting for a reply. Thank you.

[omer3111]

Thank you.

I contacted Ebay, but they say no payment has been made, but on the receipt from my bank it is clear that the payment was taken by Ebay. I have sent the receipt by e-mail and i am waiting for a reply.

[mam98031]

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@omer3111 wrote:

Thank you.

I contacted Ebay, but they say no payment has been made, but on the receipt from my bank it is clear that the payment was taken by Ebay. I have sent the receipt by e-mail and i am waiting for a reply.

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Why not call your bank and just put the payment in dispute?

[omer3111]

Hello, I contacted my bank and asked for a cancellation, they said that if it was a credit card, they could cancel it, but they couldn't help because it was a debit card. They asked me to contact Ebay.

[mam98031]

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@omer3111 wrote:

Hello, I contacted my bank and asked for a cancellation, they said that if it was a credit card, they could cancel it, but they couldn't help because it was a debit card. They asked me to contact Ebay.

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You need to talk to someone else because that is simply not true.

True that a Credit Card is NOT the same as a Debit Card.  That is true.

When you dispute a charge on your CC, you go directly to your CC company and file the dispute.

The DC has the same kind of process, so you CAN dispute the charge.  You won't get your money back immediately, but you can still file for a disputed charge.  Look at your Debit Card, they may tell you on the back side as to where you contact them to do this.

[kabefut-0]

How was your case finally resolved?

I'm in a similar predicament. Money was deducted from my account for item ID: 134268509439; but item still appears in my cart, and is still listed as being sold currently! 

[albertabrightalberta]

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@omer3111 wrote:

Hello, I made the payment. ebay took the money from my bank account but the item is still in my shopping cart and it shows unpaid. how do i solve this problem.

eBay item number:

334321576108

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@omer3111 

I can't find that listing. 

Are you sure you made the payment through the order? Or did you and the seller text or email each other? 

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.