01-12-2021 08:58 AM
So I held out as long as I can. Ive heard its a dang nightmare and my first interaction with it lives up to the reputation. I signed up, linked my business checking without issue. 2 days later "we cant verify the information you provided". Well im pretty sure I know my business name and ein. I submitted my business license which was renewed a month ago. It failed to pass the automated system. I spoke with an english speaking customer service rep via phone.........yeehaw btw that is new. He informed me "it looks like maybe your cropped off a corner of the document. Try uploading the entire document picture with all 4 corners. I laughed knowing exactly where this was headed. I did as suggested and a day later It also is not excepted and have that same error again.
Any suggestions that do not involve doing a personal account with social security number? Im a business. Legit and licensed for 11 years. Everyone else I work with on the planet has had zero problems with my documentation. Ebay and I never seem to get along.......ever.
01-19-2021 03:13 PM
Have you found any resolution for this? I am in the same boat and it's been 6 weeks!!!
01-22-2021 09:46 PM
No. The 2nd and 3rd reps say i should just use my social. I asked if they are telling everyone that. The answer obviously was yes.
03-15-2021 06:21 PM
I'm having the same issues, your not alone. I've been documenting the life out of the business to ebay for a month now and still am nowhere.
I have no idea what to do at this point. Like you said, no one else in 15 years has had any issues with any documentation I have.