09-06-2021 11:16 PM
I have a customer who won 48 auctions. However I am only able to send an invoice for 40 items. When I try to generate an invoice for the remaining 8 items the system just regenerates the 40-item invoice.
Imagine going into a grocery store and having to pay for 40 items, then being able to pay for another 40 items in your shopping cart, then being able to pay for another 40 items in your cart, and on and on and on.
eBay, you need to support an invoice for ALL the items in the shopping cart. If that is too difficult, at least allow sellers to generate and send invoices for the additional items.
09-06-2021 11:24 PM
This has been the maximum line items on an invoice for many years. There will likely be no change to this in the near future.
What you have to do, and what most of us do in a case like this, is contact your buyer. Explain to them that you will invoice them for the first 40 items on one invoice with combined shipping. They will need to submit payment for that invoice. Only after they pay can you create an invoice for the balance of the purchases and send it to them, of course noting that combined shipping will still apply as if they were making one payment.
You will end up paying 30 cents more in fees because of the two separate payments, but your buyer will be happy and you will have 48 sales paid for and ready to ship.
09-07-2021 08:17 AM
I know this has been the "maximum line items on an invoice for many years." That's why I posted this as an issue. It's time for eBay to MODERNIZE and eliminate all the extra steps a seller must take to explain this obsolete limit to the buyer and wait to send a second invoice. Your post is the solution to the current situation. The real solution is for eBay to either get rid of this archaic limit or, at a minimum, allow the seller to send an additional invoice for the remaining items.
09-07-2021 11:44 AM
Maybe so, but it isn't a new issue and in the past they haven't seen the need to change it.
I do wish you well in your efforts to get them to change this. Unlikely that posting this on the Payments Discussion boards will gain you the attention you desire. But whatever you decide to do, I sincerely wish you well in getting this issue resolved.