eBay

kenlo-7594 · ‎03-14-2023

So for context, I opened a return question for an item I had gotten in the mail earlier that day that didnt match the description. The seller did get back to me with a partial refund, but I rejected it as I wanted the full amount. After discussing it in further detail with the seller, I asked him if he could sent me another partial refund request but he explained that I would have to do that. However, the case for the return is still open so I cant really do anything at the moment. I'm at loss as to what to do, is there any other way I can request a partial refund from the seller?

ebooksdiva · ‎03-14-2023

Returns, Missing items and Refunds for buyers

If the seller doesn’t send you a label to return in 3 days from the day the return was opened you can ask eBay to step in for your refund. It appears your seller is stringing you along , because they have the ability to send you a refund. So don’t forget to request eBay to step in when the request indicates that you can.

soh.maryl · ‎03-14-2023

Have you opened an item not as described case? If so, simply wait out the 3 days, then return and ask eBay to step in.

eBay offers you a simple way to handle this. Don't settle for anything less. If the seller wants it back, he will have to send you a prepaid return label.

It would probably be a good idea to cease contact with the seller.