I cannot get access to my payouts and customer service has not been helpful in the slightest

[harr_heide]

In my first interaction I had updated my accounted as instructed and was told not to worry about the micro deposits for my account would receive the payments on schedule.

That did not happen.

So I updated again and waited for my micro deposits and I entered them and they did not accept them.

I contacted customer service for a second time

 the gentleman instructed me to again VERIFY MY ACCOUNT THAT HAS ALL OF MY INFORMATION ALREADY. MY NAME, DOB, ACCOUNT NUMBER AND ROUTING. AGAIN. He told me to wait for the micro deposits (2-4) Business days. Which I did and when I went to enter them the application would not even ALLOW ME TO ENTER THE DEPOSITS that were issued to my account.

Now for my last interaction today the customer service provider gave me the run around on everything i told I had already done and told me to "RE ADD MY SAME ACCOUNT " SINCE I CANNOT EVEN DELETE MY CURRENT BANK ON FILE WITHOUT ADDING A NEW ONE. A new one that is a family members... BUT IT WONT LET ME FOR THE BANK ACCOUNT MUST ME UNDER MY NAME. 

also to add  2 times I've been on wait with customer service them for me to be transferred to someone and in the middle of me waiting roughly 10-15 minutes THEY HUNG UP AND ENDED THE CALL!

Currently from my last interaction today the gentleman made me RE VERIFY MY INFO AND PHONE NUMBER AGAIN and said to verify it is true that I should hang up and they would call me back in 1 minute and for me to answer with my full name and his name John. IT HAS BEEN MORE THAN 20 MINUTES !!!!

This has been completely ridiculous and nothing has made me feel secure through this whole process BECAUSE MY FIRST PAYOUT SCHEDULE CAME THROUGH ISSUE FREE WITH HUNDREDS OF DOLLARS AND NO MICRO VERIFICATION NEEDED!! Now they are withholding my funds and have not guided me to anyone RELATIVELY HELPFUL that didn't describe what was already on my screen. I was lied to, hung up on twice, and now lied to again. I am a customer service specialist so no way shape or form do I display disgruntled comments or attitude when dealing with these situations for the respect out of the employees, but I have had enough of the lying and misguidance so here I am.

0/5 Stars  I cannot believe they are withholding my funds for so long.

[mam98031]

I am sincerely sorry you have been treated the way you have been.  The first time you contacted Ebay you should have been told about a policy Ebay has had for many years now for new sellers and sellers returning to selling.  

Ebay has had a rule for many years that pertains to New Seller and sellers that have been away from selling for 90+ days. The following is the policy that outlines why you money is likely on hold.

https://export.ebay.com/en/fees-and-payments/payments/payment-holds/

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&...

[mtgraves7984]

I couldn't stomach the roller coaster ride of text, but am sure that @mam98031's advice is sound. Hang in there!

[mam98031]

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@mtgraves7984 wrote:

I couldn't stomach the roller coaster ride of text, but am sure that @mam98031's advice is sound. Hang in there!

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@mtgraves7984 They are just REALLY upset and IMHO they have every right to be.  Customer service went every direction possible with their issue of held funds except for the right direction.  They wasted so much of the OPs time it is just mind boggling.  Why the Call Center nor the Payments team tell new or returning sellers about this policy is simply beyond my comprehension.  

I have been complaining about this fact for well over a year, but it simply doesn't improve.  And I personally can't think of a single productive reason why Ebay doesn't train all their CSRs on this policy.  It makes no sense at all to me.  And when something doesn't make sense to me, I keep talking about it and talking about it and talking about it to the annoyance of many until I either understand what is going on or  it is fixed.  And this needs to be fixed.

[pburn]

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@mam98031 wrote:

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I have been complaining about this fact for well over a year, but it simply doesn't improve.  And I personally can't think of a single productive reason why Ebay doesn't train all their CSRs on this policy.  It makes no sense at all to me.  And when something doesn't make sense to me, I keep talking about it and talking about it and talking about it to the annoyance of many until I either understand what is going on or  it is fixed.  And this needs to be fixed.

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Agreed. I mean, this is practically Selling 101. It's not a complex or nuanced policy--it's really quite straightforward. A couple of lines in the CSRs' database of responses would handle inquiries like this in a flash. 

[mam98031]

@harr_heide 

Please come back and tell us how you are doing please.

[harr_heide]

Nobody asked you to read it 

[harr_heide]

why would my first payout go through and not the next one? 

[harr_heide]

Take a guess if the money is sitting in eBay’s pockets or in my account? 

[mam98031]

I absolutely understand and respect that you are upset with Ebay.  I don't blame you at all.  You had all kinds of things told to you my them that did not help.

With that said I posted information that is true and correct.  It is extremely likely that the policy I posted is what is happening with your account.  So yes your funds would still be held according to the policy.  

But some of your money should start rolling out real soon.  Have you looked at the Summary to see if there is a payout scheduled yet?  Go to the Seller Hub, hover over the Payments tab, from the drop down menu select Summary.

If you aren't familiar with this page, take your time with it.  You can see what is pending, available, on hold, when the last payout was sent and when the next one will be sent if one has been scheduled.  This is the place to go to manage your MP account.

[mam98031]

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@harr_heide wrote:

Nobody asked you to read it 

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Wow, now that is a unique reaction to someone that is trying to help you.  And not only that defended you in an earlier post.  OK, NO problem.

[mam98031]

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@harr_heide wrote:

why would my first payout go through and not the next one? 

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They don't always start the holding on the first transaction.  Sometimes it can take a couple before they catch up to you.  It doesn't change the policy or how it is applied.

[tedster99]

I empathize with you, I went through this exact same scenario. To be fair, we do have to understand what is going on behind the scenes. It doesn't matter if you've been a seller/buyer for 20 years or anything like that. They have to protect everyone's account, and to be sure, they need to know they can both deposit and withdraw funds as required.

First and foremost they have to provide or verify that each member account can be tied to a specific person and bank account. There are all sorts of scams and bogus accounts and chicanery going on. This is a global phenomenon. Then there are regulatory requirements they have to meet, including taxes. That's the "why". It doesn't make it any easier, but there's no way around this.

Anyway, the problem you ran into (I think) was the same - the software will simply not allow you to delete an un-verified account without first providing another way to get paid. With a verified account.

So simply re-entering the same banking information as before will not necessarily work, because as the final step to verifying the account it will hork. Another twist is what they need to verify is that you, AND any various devices you might use to connect to the service, are really you. In my case I tether or personal hotspot my smartphone to a laptop. Customer service was very helpful, but it may be not every representative has the proper access level. When I explained what was going on, a representative was able to 1. Verify that I was indeed connected to both/either the devices that I was using to access the service, and then also remotely delete the bank account I wished to use for managed payments. This allowed me to input the banking information as if I was adding an entirely new bank account. Hope this is clear.

I then re-entered the same banking information and from this point was led thru the eBay platform via a secure method to my banking website. Be sure to have your login and password info. After inputting this information (and holding my breath) I received an email from my bank informing me that that a new entity was trusted or authorized to access my account.

But the "old" account needs to be removed or maybe use a completely different bank account.

The ominous splash display on my Payment page informing that my bank acount needs to be verified went away and was told that my banking information was being reviewed, and to be patient that this may take a couple days.

[harr_heide]

lol that comment was for the other guy not you