How to open Unpaid Cases

[data_mirror_online_store]

Hello, 

my customer won the auction. but he didn't paid money. so how can i open unpaid cases?

Thank You

[nobody*s_perfect]

Here is the Help page about what to do if a buyer doesn't pay:

http://pages.ebay.com/help/sell/unpaid-items.html

When you file an unpaid item claim, eBay immediately sends the buyer a message that strongly encourages them to pay for their item within 4 days. But that's all eBay does.

If the buyer doesn't pay, then after 4 days you'll get the option to close the case, giving the buyer a strike and getting a credit for your final value fee. Do not expect to hear anything about your case directly from eBay. Either the buyer pays or they don't. If you don't close the case within 36 days after the transaction it will expire, which means no strike for the buyer and no credit for you.

[kensgiftshop]

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@data_mirror_online_store 

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You're from Sri Lanka and can't legally accept Pay Pal payments, so you can't sell here.
Probably won't be long before your account is suspended along with the others from Sri Lanka.