How do I send a second invoice once the buyer has already paid for the item?

[mversusm]

How do I send a second invoice once the buyer has already paid for the item? The buyer has already paid and has since asked for insurance which was not included in the original postage. How do I send an invoice just for the insurance cost?

[fab_finds4u · Accepted solution]

You don't. 

You are not allowed to charge a separate fee for insurance. Insurance is for the seller. The buyer's insurance is the Money Back Guarantee. The buyer doesn't  need it.

If you want to insure it you have to pay it or include it in the handling cost when you set up the shipping when you make the listing.

[mversusm]

Thanks for your reply. I'm certainly no expert, but I didn't think eBay's Money Back Guarantee covers package damages in transit, only for lost packages or dishonest sellers. I've taken more than reasonable steps to protect the item including building an inner box made out of MDF and plywood and as a seller, I thought that's all required of me. Surely I cannot be held responsible for damage during transit.

[powell-collectibles]

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@mversusm wrote:

Thanks for your reply. I'm certainly no expert, but I didn't think eBay's Money Back Guarantee covers package damages in transit, only for lost packages or dishonest sellers. I've taken more than reasonable steps to protect the item including building an inner box made out of MDF and plywood and as a seller, I thought that's all required of me. Surely I cannot be held responsible for damage during transit.

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Yes, you are accountable for damage during transit.  If you buy something, and it shows up damaged, would you want to get your money back from the seller?  

[mversusm]

Thanks for your replies. I guess I'll wear the cost for insurance this time around and chalk it up as a learning experience. In future, I'll factor the added cost to my postage amount.

[fab_finds4u]

You are responsible to see that the item is received as described. If it's  not then eBay will make you refund whether it's insured or not.

To cover yourself for packages that are lost or damaged during transit you should build the cost of insurance into the profits from the item cost. True, you can add it to the handling charge which will make shipping an item more expensive and some buyers won't  buy if they think the shipping cost is padded. That's why I recommend you add it to the item cost.

[simba6]

Want to bet on that?      Yes you can and will will be.   It's up to the seller to get it delivered in as described condition. 

[mversusm]

I've already acknowledged that my assumption is in fact incorrect and stated further that I will wear the cost for insurance this time around and chalk it up as a learning experience.

[aproudparent2010]

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@mversusm wrote:

How do I send a second invoice once the buyer has already paid for the item? The buyer has already paid and has since asked for insurance which was not included in the original postage. How do I send an invoice just for the insurance cost?

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You can't charge a buyer for insurance....you as the seller pay for the insurance

[aproudparent2010]

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@mversusm wrote:

Thanks for your reply. I'm certainly no expert, but I didn't think eBay's Money Back Guarantee covers package damages in transit, only for lost packages or dishonest sellers. I've taken more than reasonable steps to protect the item including building an inner box made out of MDF and plywood and as a seller, I thought that's all required of me. Surely I cannot be held responsible for damage during transit.

Actually you are....

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[aproudparent2010]

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@mversusm wrote:

Thanks for your replies. I guess I'll wear the cost for insurance this time around and chalk it up as a learning experience. In future, I'll factor the added cost to my postage amount.

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I'd add it into the item price...not the shipping.

[kensgiftshop]

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@mversusm wrote:

Surely I cannot be held responsible for damage during transit.

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Yes you are.

Any insurance is to cover the seller, buyer has the MBG to cover them.