I am a new seller and just sold an item - Yay! But, when I tried to add my bank info so I could get paid, here is what happened. I selected my bank and the next screen was the "verify identity" screen. The message said I should choose which method I wanted to use to verify my identity. However, the screen under this text was blank. I went back and started the process over several times with the same result. So I got out of the Payments area and eventually went back in to try again. This time, I was able to see the choices - either get a text or a call to my phone. When I selected text, it told me that "We're sorry we couldn't process the request. Note that some banks may lock accounts after too many attempts."
What should I do? I need to enter this info in order to get paid. THANK YOU!!
![Video [Russian Language]: Answers to common Payoneer registration issues](/t5/image/serverpage/image-id/750612i41F587DBC26EF24C/image-size/large?v=v2&px=999)
