mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! This month’s chat will be an open forum for you to ask questions to the Community Team. Get your questions ready so we can have an informative and fun filled chat on December 14th at 1PM PST!
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Edit: Thanks for joining us for the Monthly Chat with your Community Team.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
As a reminder, we want to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:
- Keep on topic
- Scroll through the list of questions to see what has already been asked to decrease chances of redundancy
- Keep the message/question simple and no more than one to two items. If you include multiple questions in a post, please be aware that they may not be addressed during the chat and we'll will do their best to follow-up with it after the chat has closed
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next month!”
Elizabeth,
@dcadoff wrote:
When I send an Offer to Buyers, who could qualify for my offer? Is it just watchers and people who have the item in their cart? Are there other conditions that could qualify as an "interested buyer" like simply viewing my item page?
Hey @dcadoff that is correct. Offers are able to be sent to users who are either watching your item, or have placed it in their cart. Those are currently the only conditions that qualify them as an interested buyer.
Kyle,
@mobileman67 wrote:Hello Elizabeth,
My question/suggestion is regarding the Bid History page. I often get customers asking to cancel their bids, and do not understand why controls for bidding aren't on the bid history page. As it is now, you have to dig through help to locate the bid cancellation controls. It's not a huge thing, but definitely an annoyance and counterproductive to an efficient workflow. Please address my suggestion (example below) to the proper channel.
Cheers and Merry Christmas!
Hil
Buyers can cancel their own bids. They just can't cancel a transaction.
When you can retract a bid
You can retract a bid if:
- The seller significantly changed the description of the item
- You accidentally bid the wrong amount. For example, you meant to bid $20, not $200. In this case, enter the price you intended to bid as soon as you've retracted the incorrect bid
As well as the above, timing is also important when retracting a bid:
- If there are 12 hours or more left before the listing ends, all of your bids can be retracted
- If the listing is ending in less than 12 hours, you can retract your most recent bid if it's been less than an hour since you placed it
Any other bids can't be retracted, but you can still contact the seller to see if they'll agree to cancel a bid for you. Remember, the seller isn't obligated to cancel the bid so they may not agree.
@somanypostcards wrote:
For many years now, eBay has limited invoices to a maximum of 40 items. This has caused problems in billing and paying when more than 40 items are purchased. I believe it is time to remove this limit.
As an example, I presently have a customer who won more than 40 auctions. I sent an invoice for 23, figuring he could pay that, and then I'd send an invoice for the remaining items. A day later I went to resend this invoice. Instead a new invoice was created, with some items from the original invoice and other items. The invoice was for 40 items. However my purchase history only shows a combination of 27 awaiting shipment and all other items for this customer listed separately. The items on the original invoice but not on the 2nd invoice each shows an order total of $20.86. I have no idea where $20.86 came from.
Hey @somanypostcards we'll be happy to pass along this suggestion to the appropriate team.
Kyle,
@clarkphilatelics wrote:
Why is it not possible to easily send offers to buyers with recently expired offers. What good is it to miss an offer received over a weekend when no one may be available to respond?
Hey @clarkphilatelics. What issues are you running into? With buyers being able to send 5 counteroffers per 24 hours and sellers being able to send 3 every 48 hours, I definitely want to be able to pass along exactly what's happening.
Elizabeth,
@dcadoff wrote:
I like to send packing slips with my shipments, but why is there a different format for the packing slips when I buy one (1) label at a time vs when I buy shipping labels in bulk. I like the packing slip available on the bulk orders page much better. Is there a way to get to that format from the single purchase page or from another page?
Hi @dcadoff. At this time there isn't a way to change the individual packing slip flow to match the bulk shipping, but I can get this suggestion over to our Development Team to look into optimizing!
Elizabeth,
@mobileman67 wrote:
Hello Elizabeth,
My question/suggestion is regarding the Bid History page. I often get customers asking to cancel their bids, and do not understand why controls for bidding aren't on the bid history page. As it is now, you have to dig through help to locate the bid cancellation controls. It's not a huge thing, but definitely an annoyance and counterproductive to an efficient workflow. Please address my suggestion (example below) to the proper channel.
Cheers and Merry Christmas!
Hil
Hey @mobileman67 we'll be glad to pass that suggestion along to the appropriate team!
Kyle,
@mam98031 wrote:
@mobileman67 wrote:Hello Elizabeth,
My question/suggestion is regarding the Bid History page. I often get customers asking to cancel their bids, and do not understand why controls for bidding aren't on the bid history page. As it is now, you have to dig through help to locate the bid cancellation controls. It's not a huge thing, but definitely an annoyance and counterproductive to an efficient workflow. Please address my suggestion (example below) to the proper channel.
Cheers and Merry Christmas!
Hil
Buyers can cancel their own bids. They just can't cancel a transaction.
Yes, I'm aware of this, but not all buyers are that tech savvy, and it's far easier to just handle their request. Ebay, being a service platform, caters to the customer. When a customer asks me to handle something, I don't explain things to them, I handle their request.
If you're going to have bid cancellation controls in the help section, why not have them on the actual bid page?
@valueaddedresource wrote:
Last month, @Anonymous noticed what appeared to be a new kind of ad being tested on their listings. It looks like this new ad types will promote competitor stores in a very high placement above the fold area and there were concerns this may be confusing for buyers who may believe that link would take them to the store page to see other items for the seller whose listing they are on.
adsteam@ebay was tagged asking for additional information, but never responded.
https://community.ebay.com/t5/Selling/Ebay-WHAT-Are-You-Thinking/m-p/33374738#M2118334
Can you provide any information about what this new ad type is and if it's Cost Per Click or some other model? If not, can you please ask the ads team to check in on that thread and share any information they have about it?
Hey @valueaddedresource. While I won't personally have this info, I'll get in touch with our Ads Team, and touch base with you on their response when I hear back.
Elizabeth,
