suddenly cannot revise listings from mobile app

[lacshirle-8]

Suddenly a few hours ago my mobile app won't let me revise listings at all. I only list for my mobile app, I don't know what to do about this glitch, anyone else having the same issue?

[ckpostcards]

Cannot revise also having issues with new listings and adding item specifics, there are no choices just upc and custom sku...  it is a complete mess, I certainly hope it is cleaned up soon.

[mobile_feedback]

@lacshirle-8 @ckpostcards 

Thanks for posting. Can you let us know which categories the items you are trying to revise are in?

[bumberell]

You have to login to eBay via web site to revise listings. thanks

[travrep]

Also having problems. Cannot revise any listing on my laptop. Keeps wanting me to log in over and over again and prove I am "human."

Very frustrating. 

[eburtonlab]

@travrep 

Some things to try:

If you are using the eBay app, make sure it is the latest version for your operating system. Try uninstalling the eBay app, restarting your device, and then reinstalling the latest version from the Google Play Store. The restart in between should ensure a clean install, if the problem was related to a previous installation.

Try using a browser, or another browser. Preferably the latest version of a popular browser. If you are using popup blockers, script blockers or tracking protection, try disabling those on the sign-in or verification page. A private or incognito browser window may help if the problem is related to cookies or history.

If you are using a VPN, try disabling that.

If you are using privacy software like Disconnect or Ghostery, try disabling that.

You may be able to avoid getting stuck in a sign-in or verification loop by signing in using a social media account instead of using your username and password, if you have previously linked the account to your eBay account.

[travrep]

HI,

Thanks for your reply and all the tips. I actually ended up called Ebay and was informed that there are "blocks" of sellers having this issue and they were woyrking on rectifying the problem but couldn't say when it would be fixed. Told her it wouldn't fly and she promised she would prioritize my situation. Within hours it was fixed.  Just glad for the time being everything is status quo.

Thanks again

[mysticnomad01]

I'm experiencing this issue myself. 

Of course you can't get through to any live team members at eBay unless you have 2 days to invest. 

I can still revise my listings on my computer but my phone app will not.

[mysticnomad01]

You never had to do that before. 

You can sync your mobile device with your account on your laptop or PC and it used to work flawlessly. 

Now it just skips over the screen and doesn't tell you why.

[wastingtime101]

Make sure your OS and app are both up to date @mysticnomad01 . Often rebooting your phone will help. If you still have problems come back and let us know.

Also you can shake your phone while using the app and that will open a screen for you to file a tech report.