iOS error: "You have exceeded the daily limit so access to this individual function will be denied."

[xenon3dfx]

Hello

This happens in our iPad with WiFi.

This happened for all the accounts of the family. Everybody at home has her own account. The accounts are:

xenon3dfx

ropahombre

haberestudiao

haberestudiao2

cuevaderosa

abelleira-5

tuscosas

miscosas

[xenon3dfx]

I read all the messages in the board about this topic. Some claims there is a solution, but it does not work.

We cannot access our accounts, so we cannot communicate with buyers.  Therefore this cannot be considered just a software bug because it is is affecting negatively the customer experience. This open problem is not solved for more than 2 years, and is directly affecting the eBay customers. 

[eburtonlab]

Are you able to sign in to an account using a browser instead of the eBay app?

[mobile_feedback]

@xenon3dfx 

We are looking into this. Thanks for reporting it.

[xenon3dfx]

3 months have passed since my report, and the problem persists.

I still receive the same error "You have exceeded the daily limit ..." every other day. It blocks the account for 24h for no known reason.

This open problem is not solved for more than 2 years, and is directly affecting the eBay customers. 

Customers cannot buy, and sellers are forced to delay their shipments because they cannot access to the their account.

[xenon3dfx]

3 months and still no solution.

. This open problem is not solved, and is directly affecting the eBay customers. 

We cannot access our accounts, so we cannot communicate with buyers.  Therefore this cannot be considered just a software bug because it is is affecting negatively the customer experience.