eBay

mobile_feedback · ‎02-25-2020

If you have been notified to update your eBay app, here are the steps to take to get the latest version onto your device. You need to have iOS 14 or higher to get the latest version from the Apple App Store

Open the App Store app on your device
Search for eBay app in the App Store
Select ‘Update’ button next to the eBay app title

Link to Apple App Store:

https://apps.apple.com/cg/app/ebay-buy-sell-and-save-money/id282614216

iOS 12 - If your device is running iOS 12 you might be able to install an older version from the App Store

Delete the ebay app from the device
Open the app store app
Tap account button
Tap Purchased
Scroll to the eBay app and tap the cloud and down arrow icon

If your device cannot be upgraded to iOS 12 you can use the Safari browser to access ebay.

Thank you and let us know if you have any troubles getting these updates to work.

ju_982049 · ‎07-08-2020

I am sorry to see this! I haven't been able to update my phone. It still opporates on iOS9.

And the only browser that really works for your site is a regular computer. I hope you will reconsider and reinstate the old EBay App.

etrader61 · ‎07-08-2020

I have the exact problem with my iPad 2, can't update or even use the eBay AP. SO I go to Apple.com on my computer and in Support, I asked about not being able to update eBay on my iPad 2. What a slew of answers but none address the problem nor mentions iPad issues.

One came close and stated that I need to purchase the new updated Apple product. What?????

What a great way to get rid of millions of eBay Sellers and Buyers to purchase a new Apple product!

hotrodprime8965 · ‎07-08-2020

Thanks eBay great time to do this.. with the world as it is....I have a iPhone 5s been a member for 13 years now don't think I will be much longer

duff**man · ‎07-18-2020

All very well also telling us all to use the web browser version isn't it, problem is it doesn't f-ing work! Sort it out eBay!

eburtonlab · ‎07-18-2020

@duff**man

What browser (type and version) are you using? Have you tried another browser?

What exactly is not working for you?

duff**man · ‎07-18-2020

iOS browser on my iPhone.. the very same one that the app did work perfectly on that I do not wish to update the whole iOS just to use the app!

eburtonlab · ‎07-18-2020

@duff**man

Are you using Safari? What happens when you open the browser on your phone and navigate to ebay.com?

Chrome and Firefox are popular browsers that are worth trying if you are having problems with Safari. But Safari should work, so I am curious what problems you are experiencing.

duff**man · ‎07-18-2020

Yes safari on iPhone 6 and it gos to the site etc but won't let me select some boxes on the top and also when I get into my selling page it displays a message in a box about features but will not actually let me close the box rendering the whole thing pretty useless.

eburtonlab · ‎07-18-2020

@duff**man

Is that the latest version of Safari for your particular OS?

If it is or if updating does not allow you to check those boxes, I would suggest trying another browser to see if that makes a difference. Also worth trying if you have not already: requesting the desktop site version of the page by tapping and holding the refresh button, and choosing "request desktop site" when the menu appears.

If you have a message box that pops up but cannot be dismissed, you might be able to open the same page in another browser (possibly on a desktop PC) and then permanently dismiss the popup from your account that way.