iOS app upgrade, older versions no longer supported
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‎02-25-2020 11:28 AM - edited ‎02-16-2022 10:42 AM
If you have been notified to update your eBay app, here are the steps to take to get the latest version onto your device. You need to have iOS 14 or higher to get the latest version from the Apple App Store
- Open the App Store app on your device
- Search for eBay app in the App Store
- Select ‘Update’ button next to the eBay app title
Link to Apple App Store:
https://apps.apple.com/cg/app/ebay-buy-sell-and-save-money/id282614216
iOS 12 - If your device is running iOS 12 you might be able to install an older version from the App Store
- Delete the ebay app from the device
- Open the app store app
- Tap account button
- Tap Purchased
- Scroll to the eBay app and tap the cloud and down arrow icon
If your device cannot be upgraded to iOS 12 you can use the Safari browser to access ebay.
Thank you and let us know if you have any troubles getting these updates to work.
Re: Version expired. New version not compatible with iPad
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‎02-16-2019 01:00 AM
To my disappointed I opened the eBay iPad App this week and got the message that the version expired and I need to download the latest version.
The link to App Store brings me to the eBay App Page. Trying to downland the app gives me an error. Unfortunately I get the message "unable to purchase" . the new version is not compatible with my iPad.
I have an iPad 2 with iOS 9.3.5
is there a way to access the last compatible version for 9.3.5 or am I stuck using the web browser version forever?
thanks
Re: Version expired. New version not compatible with iPad
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‎02-17-2019 07:13 AM
This is where I am at as well. In an attempt to resolve problems with version 5.28.1 I deleted the eBay app with the intention of re-downloading it. Now I have the same message that it is incompatible. It's funny how up until I deleted the app version 5.28.1 was running on my iPad but with a few problems.
I really would like to go back to version 5.28.0 because this was working fine until it was automatically updated a few days ago. It would be nice if that was made available.
Re: Version expired. New version not compatible with iPad
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‎11-09-2019 04:37 PM
Exactly the same here. Is there a solution or are we just out of luck?
Re: Version expired. New version not compatible with iPad
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‎02-26-2020 06:03 AM
Have iOS 10.0.1 and followed the instructions but still doesn't work.
Re: Version expired. New version not compatible with iPad
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‎02-26-2020 08:55 AM
Can you let us know what happens when you tap the cloud icon? Do you get an alert? Can you also upgrade your device to iOS 10.3?
Thanks
Re: Version expired. New version not compatible with iPad
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‎02-27-2020 05:04 AM - edited ‎02-27-2020 05:08 AM
eBay app installs with version 5.27.5, when I launch the app I get 2 errors. I can't sign in to my account.
Error
Invalid Request (Request.TIDE. 485320)
Error
Bearer token is missing in authorization header. Should be under name 'Authorization' (Request .OAuth.1002)
prior to this my eBay app was working but periodically will have
Error
Invalid Request (Request.TIDE. 485320)
When i I signed out and tried to sign back in, I coupdn't
Re: Version expired. New version not compatible with iPad
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‎02-28-2020 11:43 AM
This is more trouble than it’s worth cancel my eBay account
Re: Version expired. New version not compatible with iPad
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‎02-28-2020 01:07 PM
It looks like both your iPad and iPhone should be able to install the latest version 5.40.0. On the iPad we recommend you delete the app and redownload. If you are having issues getting it installed please let us know.
Re: Version expired. New version not compatible with iPad
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‎02-28-2020 01:08 PM
Re: Version expired. New version not compatible with iPad
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‎02-28-2020 01:10 PM
It looks like your device should be able to install the latest version. Let us know if you are not able to install 5.40.0
Re: Version expired. New version not compatible with iPad
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‎02-28-2020 06:47 PM
I am unable to install your app but it said that i should be able to i don't know why it's not installing
Re: Version expired. New version not compatible with iPad
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‎02-28-2020 06:48 PM
Re: Version expired. New version not compatible with iPad
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‎02-28-2020 06:50 PM
Re: Version expired. New version not compatible with iPad
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‎02-28-2020 11:48 PM
iOS 9.3.6
