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iOS App Selling update

Hello

 

We recently updated the selling form for all sellers. We would like you to post any feedback you have with this new form here.

 

Thank you

Message 18 of 311
latest reply
310 REPLIES 310

Re: This app sucks

On the app,my selling list shows 1 active which is at present correct but when I click on it to see how my item is progressing it comes up no active items! Am hoping my ad is actually still live, most frustrating!

Message 271 of 311
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Re: This app sucks

Updated Ebay app from last week and it crashed around 3 minutes of using. 

Updated today, it still crashed. 

 

Could you fix the problem. Please. 

 

I am using iOS 11. 

 

 

Message 272 of 311
latest reply

Re: This app sucks

With the new update,  I cant go to filter my listings to see watchers.  App is now slower and freezes as well.  Not good since I use it every day. Please fix. 

Message 273 of 311
latest reply

Re: This app sucks

I’ve been selling on eBay for 10Yrs and I have to say they are making it harder to list. I love listing on the app. I have the lasted version but the update is HORRIBLE! Too many issues to even list here. If I were a new seller I’d be on Mercari. Super easy and lately for me , more sales.
Message 274 of 311
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Re: This app sucks

Ditto for me ... and then some! The previous functionality was easy and convenient. This upgrade represents everything that could go wrong ... and it has gone so wrong!!!!
Message 275 of 311
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Re: This app sucks

Omgggggg! This is the most ANNOYING THING EVERRRRRR! Ebay pleaseeee!!!! Every time I go into a draft, here it comes, automatically offering best offer AND Nerve to ADD ON AUTO LIST . Not 1,2,3 three times, but 8.. really ebay, really? I constantly have to keep checking to make sure it didn’t it when I toggle between my computer draft and app. I don’t know how many people in the last week that has showed up with best offers which I never used to take part in.. plz fix this .
Message 276 of 311
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Re: This app sucks

I just wonder if buyers are having trouble too ... I've had no sales for 2 days, which is very rare.
Message 277 of 311
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Re: This app sucks

F20F86DF-A9D1-4502-A8B9-7CF4FD70D328.png

 

Message 278 of 311
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Re: This app sucks

I hope I found the right place to post my comment.  The time remaining has not been correct on my listings,  my iPad with app version 5.25.5 Isnt working correctly. 

On the other hand, my iPhone displays correct information - I have NOT updated the app yet.

While this issue doesn’t  stop me from being productive, it is one of those irritants (bugs) I would rather not have to consider each time I see it.

Message 279 of 311
latest reply

Re: This app sucks

Thinking this will be the straw that broke the back of this 12yr veteran seller. Sneaky auto relisting is just the start of it. The layout in selling section has changed as well. The "Active" section is large and expanded and doesn't match the "sold" or "unsold" layouts. It gets worse. Now that you have to manually end items before they auto relist, the time remaining is purposely obscured to NOT SHOW the amount of HOURS remaining. (Was trying to attach photo to illustrate this but was disallowed). 

 

I personally have contacted customer service multiple times complaining about the auto-list feature. Even had an agent go thru every one of my listings to make sure all were set to 30days/no auto relist. (Don't forget about that tiny checkbox that isn't an option on the app. You'll only see it if you've lately been finding it necessary to go back and forth between mobile device and desktop when creating listings)

Guess what???, they auto relisted anyway!!! Many of them with different prices and settings than the original listing. Most notably removing the BIN option, 30 day duration or even lowering the price. (Which is now encouraged by eBay daily) My hypothesis is that if you don't agree to the suggested price adjustment that the visibility of your item to buyers basically drops to zero. 

 

IMO this is about more than an app update that sucks. It is yet another underhanded and sneaky "improvement" aimed not at improving usability but rather is attempt to improve corporate profits. 

 

Bottom line is that eBay makes its $ from sellers. No sellers = no business. The continual drop in stock price is an indication that the "updates"(downgrades) are not only causing mass exodus in sellers but must not be achieving the desired goal of boosting revenue either. 

Message 280 of 311
latest reply

Re: This app sucks

Time remaining is inaccurate. Did you even test this update before releasing?

Beyond this, you describe all of the recent updates as "bug fixes and performance enanchements." When you change big things (like instiuting forced GTC) you need to TELL US!!!

Message 281 of 311
latest reply

Re: This app sucks

Same here. Two days of no sales.
Message 282 of 311
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Re: This app sucks

I really don't get why this APP was changed, when it was working just find ... or is it just people trying to justify their jobs? The only way I can stay productive now, is to take pics, then finish posting from laptop. GREAT UPGRADE! Sarcasm intended!
Message 283 of 311
latest reply

Re: This app sucks

My husbands phone updated, with the feature that you can now see how many views without clicking on the item. Mine hasn’t, we have the same phone. 

Message 284 of 311
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Re: This app sucks

Hate to say it, but the last 2 app updates have stunk. I don’t like that easy pricing pops up after every item I reload and I have to click maybe later. I also do not like that sometimes I put no offers but when it realists it automatically has an offer. I also do not like the relisting feature setup, the relisting feature from a couple updates ago was fine, I hate the relisting format in this update. Y’all need to stop making problems if what you have already works. Sorry to say, but the app update is pretty lousy.

Message 285 of 311
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